# BigTime vs ConnectWise PSA

**Leader by vioscaleAI score:** BigTime

| Attribute | BigTime | ConnectWise PSA |
|---|---|---|
| **vioscaleAI score** | 55.3 (52% (medium)) | 33.7 (24% (low)) |
| content.faq | `[{"answer":"A unified platform for professional services firms that combines resource planning, project management, time tracking, and invoicing. It uses artificial intelligence to recommend optimal team assignments and provides visibility into capacity utilization and project profitability. It is indexed under Professional Services Automation.","source":"https://www.bigtime.net","question":"What is BigTime?","confidence":0.6},{"answer":"BigTime is a paid product; published pricing starts at $20 per user per month. It is sold across 3 plans (Essentials, Advanced and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.bigtime.net/pricing/","question":"How much does BigTime cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to BigTime. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.bigtime.net/pricing/","question":"What platforms does BigTime support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for BigTime, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.bigtime.net/pricing/","question":"Can BigTime be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for BigTime, including QuickBooks Online, QuickBooks Desktop, Salesforce, HubSpot, Jira, Sage Intacct, Lacerte and API. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.bigtime.net/pricing/","question":"What does BigTime integrate with?","confidence":0.6},{"answer":"BigTime is available worldwide. Its primary market is the United States. The vendor is headquartered in the United States.","source":"https://www.bigtime.net/pricing/","question":"Where is BigTime available?","confidence":0.75}]` | `[{"answer":"ConnectWise PSA serves as a command center for IT solution providers, integrating service delivery workflows, billing operations, and AI-powered automation into a single platform. It streamlines ticketing, financial management, and cross-product coordination to reduce manual administration and improve operational efficiency. It is indexed under Professional Services Automation.","source":"https://www.connectwise.com/blog/msp-pricing-strategies","question":"What is ConnectWise PSA?","confidence":0.6},{"answer":"We have confirmed browser-based access to ConnectWise PSA. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.connectwise.com/platform/cpq/request-pricing/compare-features","question":"What platforms does ConnectWise PSA support?","confidence":0.6},{"answer":"We have confirmed 12 integrations for ConnectWise PSA, including Salesforce, Microsoft Dynamics CRM, NetSuite, AutoTask, ConnectWise RMM, ConnectWise MDR, Pax8 and SentinelOne, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.connectwise.com/blog/msp-pricing-strategies","question":"What does ConnectWise PSA integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for ConnectWise PSA. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ConnectWise PSA not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.connectwise.com/platform/wisepay/security-center-wisepay/privacy-policy-wisepay","question":"What security certifications does ConnectWise PSA have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Helps professional services firms manage team utilization, allocate resources based on skills and availability, and track project profitability. Offers integrated time tracking, invoicing, and project management, or works as a standalone solution syncing with existing tools. | A cloud-based software solution that helps service-focused organizations manage projects, track time and expenses, handle customer relationships, process sales workflows, and integrate with accounting systems for comprehensive business operations. |
| features.capabilities | `{"automated_client_invoicing":true,"skills_based_resource_allocation":true,"resource_capacity_utilization_tracking":true,"project_profitability_margin_forecasting":true}` | `{"pricing_model":"quote","deployment_model":"cloud_managed_saas","time_and_expense_capture_mobile":true}` |
| integrations.count | 8 | 10 |
| integrations.list | `[{"name":"QuickBooks Online"},{"name":"QuickBooks Desktop"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Jira"},{"name":"Sage Intacct"},{"name":"Lacerte"},{"name":"API"}]` | `[{"name":"Salesforce"},{"name":"Microsoft Dynamics CRM"},{"name":"NetSuite"},{"name":"AutoTask"},{"name":"ConnectWise RMM"},{"name":"ConnectWise MDR"},{"name":"Pax8"},{"name":"SentinelOne"},{"name":"Bitdefender"},{"name":"Microsoft"},{"name":"Microsoft Defender for Business","native":true,"category":"security","direction":"bidirectional"},{"name":"Microsoft 365 Business Premium","native":true},{"name":"Microsoft Sentinel","native":true,"category":"security"},{"name":"QuickBooks Online","native":true,"category":"erp","direction":"bidirectional"},{"name":"Office 365","native":true,"category":"productivity","direction":"bidirectional"},{"name":"Microsoft Teams","native":true,"category":"chat","direction":"bidirectional"},{"name":"Cisco Simple IT","native":true,"category":"it_management","direction":"bidirectional"},{"name":"Email","native":true,"category":"communication","direction":"inbound"},{"name":"ConnectWise Chat","native":true,"category":"chat","direction":"bidirectional"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Essentials","summary":"$20/user/month","features":["Time and Expense Management","Project Portfolio Management","Billing and Invoicing Management","Automatic Reconciliation","QuickBooks Integration","AI Assistant"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"For small, fast-growing teams","contactSales":false},{"free":false,"name":"Advanced","features":["Multi-Currency Expense Management","Custom Reporting Center","Project Templates"],"commitment":"monthly","description":"For scaling mid-sized organizations","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["Enterprise PSA","Services CPQ","Resource Management","Custom integrations","Multi-Currency Invoicing","Custom Cost and Rate Management","Project Budgeting","Multi-Level Approvals"],"description":"For organizations with established systems and evolving complexity","contactSales":true}],"summary":"From $20/user/month","currency":"USD","freeTier":false,"sourceUrl":"https://www.bigtime.net/pricing/","retrievedAt":"2026-08-19T18:21:20.738Z","startingPrice":{"unit":"seat","amount":20,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"quote","plans":[{"free":false,"name":"Essentials","features":["Ticketing and SLA management","Project management and resource management","Time and expense tracking","Reporting and business analytics","Knowledge Base creation","CSAT, NPS, and project survey capability","Project management","Ticketing","Resource management","SLA management","MSP/RMM integration","Customer Portal","Email connector","Company & Contact Management","24/7 community forum access","Standard support"],"description":"Core package for teams requiring ticketing, project delivery, time and expense capture, customer management, and reporting capabilities.","contactSales":true},{"free":false,"name":"Pro","features":["Everything in Essentials","Quote & Proposal Creation","Opportunity management","Sales management","Procurement workflows","Vendor & Distributor Pricing & Ordering","Peer review","Contract approval lockdown","Sales team management","Location management","Management approvals","Achievement system","Billing & finance","GL integration","Contract management","Platform Workflow Automation","Cloud database access"],"description":"Advanced package including all Essentials features plus sales workflows, quoting and proposals, procurement management, vendor ordering, and finance system integrations.","contactSales":true}],"addOns":[{"name":"RPA Bot Automation"},{"name":"Licensing"},{"name":"QuickBooks Online Integration"},{"name":"Office 365 Billing, Monitoring & Management"},{"name":"Implementation Consulting"},{"name":"Add-on Consulting"},{"name":"Form Design"},{"name":"Premium Support"}],"summary":"Custom pricing; contact sales team for a personalized quote based on package selection.","sourceUrl":"https://www.connectwise.com/platform/psa/request-pricing/compare-features","retrievedAt":"2026-10-15T21:07:53.903Z"}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | quote |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":20,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.99 | - |
| security.gdpr | - | yes |
| security.trust_center | - | https://www.connectwise.com/platform/wisepay/security-center-wisepay/privacy-policy-wisepay |

## Capabilities (Professional Services Automation)

| Capability | BigTime | ConnectWise PSA |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | Cloud managed saas |
| Resource capacity utilization tracking | ✓ | - |
| Skills based resource allocation | ✓ | - |
| Project profitability margin forecasting | ✓ | - |
| Time and expense capture mobile | - | ✓ |
| Automated client invoicing | ✓ | - |
| Revenue recognition module asc 606 | - | - |
| Gantt chart task dependencies | - | - |
| Salesforce hubspot CRM integration | - | - |
| Netsuite quickbooks ERP sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | Quote |

*Source: vioscaleAI. Generated 2026-10-16T21:51:42.169Z. "-" = undocumented, not absent.*