# BigCommerce vs commercetools

**Leader by vioscaleAI score:** BigCommerce

| Attribute | BigCommerce | commercetools |
|---|---|---|
| **vioscaleAI score** | 86.2 (70% (medium)) | 58.8 (56% (medium)) |
| content.faq | `[{"answer":"An ecommerce checkout system combining pre-optimized performance with full UI customization capabilities. Supports 65+ payment providers, B2B workflows including purchase orders and quote-to-cart, mobile wallets, and point-of-sale integration for unified omnichannel commerce. It is indexed under E-commerce Platforms.","source":"https://www.bigcommerce.com","question":"What is BigCommerce?","confidence":0.6},{"answer":"BigCommerce offers a free tier, so you can start without paying. Paid plans start at $29 per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.bigcommerce.com","question":"Is BigCommerce free?","confidence":0.6},{"answer":"We have confirmed browser-based access to BigCommerce. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.bigcommerce.com","question":"What platforms does BigCommerce support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for BigCommerce, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.bigcommerce.com","question":"Can BigCommerce be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for BigCommerce, including Amazon, eBay, Walmart, Google, Meta, TikTok, UPS and USPS, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.bigcommerce.com","question":"What does BigCommerce integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for BigCommerce. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as BigCommerce not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.bigcommerce.com/enterprise-pricing/","question":"What security certifications does BigCommerce have?","confidence":0.6}]` | `[{"answer":"A cloud-native commerce platform that provides APIs and flexible architecture for enterprises to build and customize shopping experiences across B2C, B2B, and omnichannel operations on a single unified system. It is indexed under E-commerce Platforms.","source":"https://commercetools.com","question":"What is commercetools?","confidence":0.6},{"answer":"commercetools does not publish its prices. Pricing is quoted on request, across 1 plan (Premium), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://commercetools.com/pricing","question":"How much does commercetools cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to commercetools. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://commercetools.com","question":"What platforms does commercetools support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for commercetools, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://commercetools.com","question":"Can commercetools be self-hosted?","confidence":0.6},{"answer":"We have confirmed 15 integrations for commercetools, including TrustElevate, Krish Multi Vendor Marketplace, Google Cloud Marketplace, AWS Marketplace, Payment Service Providers (PSPs), Franka Emika, PSPs (Adyen, Stripe, Square, etc.) and Shipping & Tax providers, plus 7 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://commercetools.com","question":"What does commercetools integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for commercetools. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as commercetools not holding them. Always confirm compliance directly before you rely on it.","source":"https://commercetools.com/commerce-platform/security-compliance","question":"What security certifications does commercetools have?","confidence":0.7},{"answer":"commercetools is available worldwide. Its primary markets are the United States, the United Kingdom and Germany. The vendor is headquartered in Germany.","source":"https://commercetools.com","question":"Where is commercetools available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | BigCommerce is a cloud-based commerce platform that allows businesses to sell across social commerce, marketplaces, and advertising channels. It includes both B2C and B2B capabilities, with Feedonomics Surface for automating product feed distribution to major ad platforms and marketplaces. | A cloud-native commerce platform that provides APIs and flexible architecture for enterprises to build and customize shopping experiences across B2C, B2B, and omnichannel operations on a single unified system. |
| features.capabilities | `{"headless":true,"free_tier":true,"open_source":false,"b2b_features":true,"platform_type":"hosted_saas","self_hostable":false,"payments_model":"both","pci_compliance":true,"pos_omnichannel":true,"transaction_fees":false,"extension_ecosystem":"20+ embedded payment providers, major marketplace connectors (Amazon, eBay, Walm","multi_currency_language":true}` | `{"headless":true,"free_tier":false,"iso_27001":true,"open_source":false,"b2b_features":true,"soc2_type_ii":true,"platform_type":"hosted_saas","pricing_model":"enterprise_annual_contract","self_hostable":false,"payments_model":"both","pci_compliance":false,"pos_omnichannel":true,"deployment_model":"headless_middleware_api","transaction_fees":false,"extension_ecosystem":"ISV partner network with Solution Hub offering ready-to-go integrations, acceler","multi_currency_language":true,"endless_aisle_in_store_digital_ordering":true,"ship_from_store_sfs_fulfillment_routing":true,"headless_composable_architecture_support":true,"mobile_wallet_and_contactless_rfid_checkout":true,"real_time_multi_location_inventory_visibility":true}` |
| integrations.count | 600 | 5 |
| integrations.list | `[{"name":"Amazon"},{"name":"eBay"},{"name":"Walmart"},{"name":"Google"},{"name":"Meta"},{"name":"TikTok"},{"name":"UPS"},{"name":"USPS"},{"name":"FedEx"},{"name":"Royal Mail"},{"name":"Canada Post"},{"name":"Australia Post"},{"name":"Apple Pay","native":true,"category":"payments","direction":"bidirectional"},{"name":"Google Pay","native":true,"category":"payments","direction":"bidirectional"},{"name":"Pinterest","native":true,"category":"ads","direction":"bidirectional"},{"name":"Microsoft","native":true,"category":"ads","direction":"bidirectional"}]` | `[{"name":"TrustElevate"},{"name":"Krish Multi Vendor Marketplace"},{"name":"Google Cloud Marketplace"},{"name":"AWS Marketplace"},{"name":"Payment Service Providers (PSPs)"},{"name":"Franka Emika"},{"name":"PSPs (Adyen, Stripe, Square, etc.)"},{"name":"Shipping & Tax providers"},{"name":"PIMs (Product Information Management)"},{"name":"Search & Personalization platforms"},{"name":"Marketplacer","native":true,"category":"marketplace","direction":"bidirectional"},{"name":"Apple Pay","native":true,"category":"payments","direction":"outbound"},{"name":"Google Analytics","native":false,"category":"analytics","direction":"inbound"},{"name":"LinkedIn Analytics","native":false,"category":"analytics","direction":"inbound"},{"name":"Bizzabo","native":false,"category":"events","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"DE","primaryMarkets":["US","GB","DE"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Feedonomics Surface Basic","features":["Automated feed build","24/7 chat support","AI-powered product categorization","Error reporting"],"description":"Free tier for product feed management","contactSales":false,"includedLimits":{"SKUs":"100,000"}},{"free":false,"name":"Surface Retail","summary":"$29/mo for up to 1K SKUs and 2 connections","features":["Bulk editing tools","Transformation rules","External data sources","Custom field mapping"],"components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"SKUs":"1,000","connections":"2"}},{"free":false,"name":"Surface Retail","summary":"$49/mo for up to 10K SKUs and 4 connections","components":[{"kind":"fixed","amount":49,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"SKUs":"10,000","connections":"4"}},{"free":false,"name":"Surface Retail","summary":"$89/mo for up to 30K SKUs and 8 connections","components":[{"kind":"fixed","amount":89,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"SKUs":"30,000","connections":"8"}},{"free":false,"name":"Surface Retail","summary":"$199/mo for up to 100K SKUs and 20 connections","components":[{"kind":"fixed","amount":199,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"SKUs":"100,000","connections":"20"}},{"free":false,"name":"Managed Service","description":"Dedicated feed manager for optimization and syndication","contactSales":true}],"summary":"Free tier available. Paid plans from $29/mo to $199/mo based on SKU volume and channel connections.","currency":"USD","freeTier":true,"sourceUrl":"https://www.bigcommerce.com","retrievedAt":"2026-10-05T11:06:16.870Z","freeTrialDays":15,"startingPrice":{"amount":29,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"quote","plans":[{"free":false,"name":"Premium","summary":"Contact sales for custom pricing","features":["Premium Support with enhanced SLA and priority support","Audit Log Premium for tracking changes","Advanced B2B APIs with Business Units and role-based permissions","Performance testing add-on","HIPAA compliance add-on"],"contactSales":true}],"addOns":[{"name":"Premium Support"},{"name":"Audit Log Premium"},{"name":"Advanced B2B APIs"},{"name":"Additional regions and connectors"},{"name":"Performance testing"},{"name":"HIPAA compliance"}],"summary":"Order-based pricing model. Contact sales for quote.","currency":"USD","freeTier":false,"sourceUrl":"https://commercetools.com/pricing","retrievedAt":"2026-08-14T13:39:25.993Z"}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | quote |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":29,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.98 | 99.99 |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active","auditor":"American Institute of Certified Public Accounts (AICPA)","evidenceUrl":"https://commercetools.com/press-releases/commercetools-announces-soc2-type-ii-and-hds-compliance"},{"name":"ISO/IEC 27001","status":"active"},{"name":"HDS (Hébergement de Données de Santé)","status":"active"},{"name":"Cyber Essentials","status":"active"}]` |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | yes |
| security.pci | yes | - |
| security.soc2 | yes | yes |
| security.trust_center | - | https://commercetools.com/commerce-platform/security-compliance |

## Capabilities (E-commerce Platforms)

| Capability | BigCommerce | commercetools |
|---|:--:|:--:|
| **Core** |  |  |
| Platform type | Hosted all-in-one SaaS | Hosted all-in-one SaaS |
| **Licensing** |  |  |
| Open-source | ✗ | ✗ |
| **Deployment** |  |  |
| Self-hostable | ✗ | ✗ |
| **Pricing** |  |  |
| Free / open tier | ✓ | ✗ |
| Transaction fees beyond plan | ✗ | ✗ |
| **Payments** |  |  |
| Payments model | Built-in + BYO gateway | Built-in + BYO gateway |
| **Architecture** |  |  |
| Headless / API-first storefront | ✓ | ✓ |
| **Compliance** |  |  |
| PCI-DSS compliance provided | ✓ | ✗ |
| **Reach** |  |  |
| Multi-currency / multi-language | ✓ | ✓ |
| **Selling** |  |  |
| B2B / wholesale features | ✓ | ✓ |
| POS / omnichannel | ✓ | ✓ |
| **Extensibility** |  |  |
| App / extension ecosystem size | 20+ embedded payment providers, major marketplace connectors (Amazon, eBay, Walm | ISV partner network with Solution Hub offering ready-to-go integrations, acceler |

*Source: vioscaleAI. Generated 2026-10-16T20:08:46.919Z. "-" = undocumented, not absent.*