# Bandwidth vs Plivo

**Leader by vioscaleAI score:** Plivo

| Attribute | Bandwidth | Plivo |
|---|---|---|
| **vioscaleAI score** | 67.3 (73% (medium)) | 78.6 (72% (medium)) |
| content.faq | `[{"answer":"Enterprise-grade telephony and messaging infrastructure serving contact centers and businesses across multiple countries, with APIs for voice communications, integrations with CX tools, and focus on compliance and reliability. It is indexed under Communication APIs.","source":"https://www.bandwidth.com","question":"What is Bandwidth?","confidence":0.6},{"answer":"Bandwidth is a paid product; published pricing starts at $0.00. It is sold across 5 plans (SMS Messaging, MMS Messaging, Voice API and Authentication API). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.bandwidth.com","question":"How much does Bandwidth cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Bandwidth. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.bandwidth.com/newsroom/bandwidth-announces-pricing-of-275-million-convertible-senior-notes-offering/","question":"What platforms does Bandwidth support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Bandwidth, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.bandwidth.com/newsroom/bandwidth-announces-pricing-of-275-million-convertible-senior-notes-offering/","question":"Can Bandwidth be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for Bandwidth, including Call Verification, Pindrop, Genesys, Five9, Webex, Zoom, Conversational AI Integrations and CRM, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.bandwidth.com","question":"What does Bandwidth integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Bandwidth. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Bandwidth not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.bandwidth.com/security","question":"What security certifications does Bandwidth have?","confidence":0.7}]` | `[{"answer":"A cloud telephony and contact center platform that enables businesses to deploy AI agents and handle customer interactions across voice calls, SMS, WhatsApp, email, and chat through programmable APIs and a unified agent interface. It is indexed under Communication APIs.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"What is Plivo?","confidence":0.6},{"answer":"Plivo offers a free tier, so you can start without paying. Paid plans start at $228 per year. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"Is Plivo free?","confidence":0.6},{"answer":"Plivo supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"What platforms does Plivo support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Plivo, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"Can Plivo be self-hosted?","confidence":0.6},{"answer":"We have confirmed 18 integrations for Plivo, including LiveKit, Pipecat, OpenAI, Google Gemini, Deepgram, Cartesia, ElevenLabs and Vapi, plus 10 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"What does Plivo integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Plivo. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Plivo not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.plivo.com/blog/phone-number-compliance-in-console/","question":"What security certifications does Plivo have?","confidence":0.7},{"answer":"Plivo is available worldwide. Its primary market is the United States.","source":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","question":"Where is Plivo available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true,"hybrid":true,"on_prem":true}` | `{"cloud":true}` |
| description.long | Enterprise-grade telephony and messaging infrastructure serving contact centers and businesses across multiple countries, with APIs for voice communications, integrations with CX tools, and focus on compliance and reliability. | A cloud telephony and contact center platform that enables businesses to deploy AI agents and handle customer interactions across voice calls, SMS, WhatsApp, email, and chat through programmable APIs and a unified agent interface. |
| features.capabilities | `{"rcs":true,"sms":true,"voice":true,"two_way":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true}` | `{"rcs":true,"sms":true,"chat":true,"email":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","usage_pricing_transparent":true}` |
| integrations.count | 5 | 12 |
| integrations.list | `[{"name":"Call Verification"},{"name":"Pindrop"},{"name":"Genesys"},{"name":"Five9"},{"name":"Webex"},{"name":"Zoom"},{"name":"Conversational AI Integrations"},{"name":"CRM","native":false,"category":"crm"},{"name":"Contact Center","native":false},{"name":"Conversational AI","native":false,"category":"chat"},{"name":"Workforce Management","native":false},{"name":"Analytics and Reporting","native":false,"direction":"outbound"},{"name":"Salesforce Contact Center","native":true,"category":"crm"},{"name":"Google Integrations","native":true,"category":"cloud"},{"name":"Microsoft Teams Operator Connect","native":true,"category":"communications"}]` | `[{"name":"LiveKit"},{"name":"Pipecat"},{"name":"OpenAI"},{"name":"Google Gemini"},{"name":"Deepgram"},{"name":"Cartesia"},{"name":"ElevenLabs"},{"name":"Vapi"},{"name":"OpenAI Realtime"},{"name":"Zapier","native":true,"category":"automation"},{"name":"Slack","category":"chat"},{"name":"Gmail","category":"email"},{"name":"Google Sheets"},{"name":"Tray","native":true,"category":"automation"},{"name":"EngageBay","category":"crm"},{"name":"Auth0"},{"name":"Salesforce","native":true,"category":"crm"},{"name":"HubSpot","native":true,"category":"crm"},{"name":"Zendesk","native":true,"category":"crm"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"SMS Messaging","components":[{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.004,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.008,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.007,"currency":"USD"}],"description":"Per-message SMS pricing via 10DLC, Short Code, and Toll-Free","contactSales":false},{"free":false,"name":"MMS Messaging","components":[{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.015,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.02,"currency":"USD"}],"description":"Per-message MMS pricing","contactSales":false},{"free":false,"name":"Voice API","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.01,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0055,"currency":"USD"},{"per":{"qty":100,"unit":"character"},"kind":"metered","amount":0.0007,"currency":"USD"},{"per":{"qty":100,"unit":"character"},"kind":"metered","amount":0.003,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.002,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0015,"currency":"USD"},{"per":{"qty":1,"unit":"call"},"kind":"metered","amount":0.006,"currency":"USD"}],"description":"Per-minute voice calling with transcription, text-to-speech, and conferencing","contactSales":false},{"free":false,"name":"Authentication API","components":[{"per":{"qty":1,"unit":"authentication"},"kind":"metered","amount":0.05,"currency":"USD"},{"per":{"qty":1,"unit":"call"},"kind":"metered","amount":0.15,"currency":"USD"}],"description":"Two-factor authentication and call verification","contactSales":false},{"free":false,"name":"SIP Trunking","description":"Customizable usage-based model for premises-based or cloud stack voice","contactSales":true}],"summary":"Usage-based pricing from $0.004 per SMS to $0.15 per call verification. Volume-based discounts. Custom enterprise pricing available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.bandwidth.com","retrievedAt":"2026-08-03T13:21:09.932Z","startingPrice":{"amount":0.0007,"period":"month","currency":"USD"}}` | `{"type":"hybrid","plans":[{"free":false,"name":"Plivo CX Starter","summary":"$228/year","commitment":"annual","components":[{"kind":"fixed","amount":228,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"Plivo CX Standard","summary":"$348/user/year","minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":348,"period":"year","currency":"USD"}],"description":"2000 monthly agent minutes, 100 bot sessions per agent, 2000 chat sessions per agent","contactSales":false,"includedLimits":{"bot_sessions":"100/agent","agent_minutes":"2000/month","chat_sessions":"2000/agent"}},{"free":false,"name":"Plivo CX Professional","summary":"$828/user/year","minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":828,"period":"year","currency":"USD"}],"description":"3000 monthly agent minutes, 500 bot sessions per agent, 3000 chat sessions per agent","contactSales":false,"includedLimits":{"bot_sessions":"500/agent","agent_minutes":"3000/month","chat_sessions":"3000/agent"}},{"free":true,"name":"Voice AI Agents","summary":"From $0.0028/minute","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0028,"currency":"USD"}],"description":"Usage-based pricing for voice AI agents","contactSales":false}],"summary":"From $228/year for contact center or $0.0028/minute for voice AI agents. Free tier with $10 credits.","currency":"USD","freeTier":true,"sourceUrl":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","retrievedAt":"2026-09-04T13:28:33.133Z","startingPrice":{"amount":228,"period":"year","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | low | high |
| pricing.starting_price | - | `{"amount":228,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.99 |
| reliability.status_page | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.bandwidth.com/resources/top-compliance-terms-for-navigating-telephony/ | https://www.plivo.com/blog/phone-number-compliance-in-console/ |

## Capabilities (Communication APIs)

| Capability | Bandwidth | Plivo |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | ✓ |
| Voice | ✓ | ✓ |
| WhatsApp | - | ✓ |
| RCS | ✓ | ✓ |
| Transactional email | - | ✓ |
| Video / real-time | - | - |
| In-app chat | - | ✓ |
| Verify / OTP / 2FA | ✓ | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | - |
| **Commercial** |  |  |
| Published per-unit pricing | - | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T21:50:48.191Z. "-" = undocumented, not absent.*