# Bandwidth vs Infobip

**Leader by vioscaleAI score:** Infobip

| Attribute | Bandwidth | Infobip |
|---|---|---|
| **vioscaleAI score** | 67.3 (73% (medium)) | 78.7 (48% (low)) |
| content.faq | `[{"answer":"Enterprise-grade telephony and messaging infrastructure serving contact centers and businesses across multiple countries, with APIs for voice communications, integrations with CX tools, and focus on compliance and reliability. It is indexed under Communication APIs.","source":"https://www.bandwidth.com","question":"What is Bandwidth?","confidence":0.6},{"answer":"Bandwidth is a paid product; published pricing starts at $0.00. It is sold across 5 plans (SMS Messaging, MMS Messaging, Voice API and Authentication API). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.bandwidth.com","question":"How much does Bandwidth cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Bandwidth. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.bandwidth.com/newsroom/bandwidth-announces-pricing-of-275-million-convertible-senior-notes-offering/","question":"What platforms does Bandwidth support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Bandwidth, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.bandwidth.com/newsroom/bandwidth-announces-pricing-of-275-million-convertible-senior-notes-offering/","question":"Can Bandwidth be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for Bandwidth, including Call Verification, Pindrop, Genesys, Five9, Webex, Zoom, Conversational AI Integrations and CRM, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.bandwidth.com","question":"What does Bandwidth integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Bandwidth. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Bandwidth not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.bandwidth.com/security","question":"What security certifications does Bandwidth have?","confidence":0.7}]` | `[{"answer":"Infobip is an omnichannel cloud communications platform enabling businesses to send messages via SMS, email, voice, WhatsApp, Viber, and other digital channels. It offers global message delivery with high reliability, advanced routing, and tools for building automated customer conversations. It is indexed under Communication APIs.","source":"https://www.infobip.com","question":"What is Infobip?","confidence":0.6},{"answer":"Infobip offers a free tier, so you can start without paying. Paid plans start at €115 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.infobip.com/pricing","question":"Is Infobip free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Infobip. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.infobip.com/pricing","question":"What platforms does Infobip support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Infobip, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.infobip.com/pricing","question":"Can Infobip be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Infobip, including SMS, Email, Voice, MMS, WhatsApp, RCS, Messenger and Viber, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.infobip.com","question":"What does Infobip integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Infobip. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Infobip not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.infobip.com/privacy-documents","question":"What security certifications does Infobip have?","confidence":0.7},{"answer":"Infobip is available worldwide. Its primary markets are the United States, Canada and the United Kingdom. The vendor is headquartered in the United Kingdom.","source":"https://www.infobip.com/pricing","question":"Where is Infobip available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true,"hybrid":true,"on_prem":true}` | `{"cloud":true}` |
| description.long | Enterprise-grade telephony and messaging infrastructure serving contact centers and businesses across multiple countries, with APIs for voice communications, integrations with CX tools, and focus on compliance and reliability. | A communications platform-as-a-service that enables businesses to reach customers via SMS, email, WhatsApp, voice, and other channels through unified APIs and a web portal, with global reach and enterprise-grade security. |
| features.capabilities | `{"rcs":true,"sms":true,"voice":true,"two_way":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true}` | `{"rcs":true,"sms":true,"chat":true,"email":true,"video":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` |
| integrations.count | 5 | 30 |
| integrations.list | `[{"name":"Call Verification"},{"name":"Pindrop"},{"name":"Genesys"},{"name":"Five9"},{"name":"Webex"},{"name":"Zoom"},{"name":"Conversational AI Integrations"},{"name":"CRM","native":false,"category":"crm"},{"name":"Contact Center","native":false},{"name":"Conversational AI","native":false,"category":"chat"},{"name":"Workforce Management","native":false},{"name":"Analytics and Reporting","native":false,"direction":"outbound"},{"name":"Salesforce Contact Center","native":true,"category":"crm"},{"name":"Google Integrations","native":true,"category":"cloud"},{"name":"Microsoft Teams Operator Connect","native":true,"category":"communications"}]` | `[{"name":"SMS"},{"name":"Email"},{"name":"Voice"},{"name":"MMS"},{"name":"WhatsApp"},{"name":"RCS"},{"name":"Messenger"},{"name":"Viber"},{"name":"Instagram"},{"name":"Google Business Messages"},{"name":"Apple Messages for Business"},{"name":"LINE"},{"name":"Zalo"},{"name":"KakaoTalk","native":true,"category":"messaging"},{"name":"WhatsApp Business Platform","category":"messaging"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"GB","primaryMarkets":["US","CA","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"SMS Messaging","components":[{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.004,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.008,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.007,"currency":"USD"}],"description":"Per-message SMS pricing via 10DLC, Short Code, and Toll-Free","contactSales":false},{"free":false,"name":"MMS Messaging","components":[{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.015,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.02,"currency":"USD"}],"description":"Per-message MMS pricing","contactSales":false},{"free":false,"name":"Voice API","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.01,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0055,"currency":"USD"},{"per":{"qty":100,"unit":"character"},"kind":"metered","amount":0.0007,"currency":"USD"},{"per":{"qty":100,"unit":"character"},"kind":"metered","amount":0.003,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.002,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0015,"currency":"USD"},{"per":{"qty":1,"unit":"call"},"kind":"metered","amount":0.006,"currency":"USD"}],"description":"Per-minute voice calling with transcription, text-to-speech, and conferencing","contactSales":false},{"free":false,"name":"Authentication API","components":[{"per":{"qty":1,"unit":"authentication"},"kind":"metered","amount":0.05,"currency":"USD"},{"per":{"qty":1,"unit":"call"},"kind":"metered","amount":0.15,"currency":"USD"}],"description":"Two-factor authentication and call verification","contactSales":false},{"free":false,"name":"SIP Trunking","description":"Customizable usage-based model for premises-based or cloud stack voice","contactSales":true}],"summary":"Usage-based pricing from $0.004 per SMS to $0.15 per call verification. Volume-based discounts. Custom enterprise pricing available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.bandwidth.com","retrievedAt":"2026-08-03T13:21:09.932Z","startingPrice":{"amount":0.0007,"period":"month","currency":"USD"}}` | `{"type":"usage","plans":[{"free":false,"name":"SMS","features":["Flexible pricing by destination country","98% open rate","Global delivery","Fraud protection"],"description":"Pay-per-message SMS delivery with flexible pricing by destination","contactSales":false},{"free":false,"name":"Email","features":["99.4% deliverability rate","120k emails per minute processing","2 second average delivery"],"description":"Flat-rate email messaging worldwide","contactSales":false},{"free":false,"name":"WhatsApp","features":["Utility messages","Authentication/OTP","Marketing messages","Free-form customer responses"],"description":"Per-message WhatsApp platform messaging with category-based pricing","contactSales":false},{"free":false,"name":"Viber","features":["Promotional, transactional, OTP, and conversational messages","Minimum commitment €115 (standard) or €175 (select countries)"],"components":[{"kind":"fixed","amount":115,"period":"month","currency":"EUR"}],"description":"Per-message Viber messaging with monthly sender/service ID commitment","contactSales":false},{"free":false,"name":"Voice","features":["Inbound call handling","IVR automation","95% global coverage","70+ direct operator connections"],"description":"Inbound and outbound voice call routing","contactSales":false}],"summary":"Usage-based pricing with per-message SMS/WhatsApp, flat-rate email, and per-minute voice. Viber has €115-€175 monthly minimum. Prices vary by destination country.","currency":"EUR","freeTier":true,"sourceUrl":"https://www.infobip.com/pricing","retrievedAt":"2026-08-14T12:10:23.598Z","startingPrice":{"amount":115,"period":"month","currency":"EUR"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | - |
| security.trust_center | https://www.bandwidth.com/resources/top-compliance-terms-for-navigating-telephony/ | https://www.infobip.com/policies/privacy-notice |

## Capabilities (Communication APIs)

| Capability | Bandwidth | Infobip |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | ✓ |
| Voice | ✓ | ✓ |
| WhatsApp | - | ✓ |
| RCS | ✓ | ✓ |
| Transactional email | - | ✓ |
| Video / real-time | - | ✓ |
| In-app chat | - | ✓ |
| Verify / OTP / 2FA | ✓ | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | - | ✓ |

*Source: vioscaleAI. Generated 2026-10-30T13:26:19.968Z. "-" = undocumented, not absent.*