# Autotask PSA vs BigTime

**Leader by vioscaleAI score:** BigTime

| Attribute | Autotask PSA | BigTime |
|---|---|---|
| **vioscaleAI score** | 34.5 (43% (low)) | 55.3 (52% (medium)) |
| content.faq | `[{"answer":"A unified cloud platform that consolidates IT service delivery, ticketing, project management, and business operations with deep integrations to 200+ IT and MSP tools, enabling service providers to streamline workflows and improve efficiency. It is indexed under Professional Services Automation.","source":"https://www.datto.com/blog/datto-networking-no-haggle-no-hassle-pricing/","question":"What is Autotask PSA?","confidence":0.6},{"answer":"Autotask PSA does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.datto.com/blog/datto-networking-no-haggle-no-hassle-pricing/","question":"How much does Autotask PSA cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Autotask PSA. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.datto.com/blog/datto-networking-no-haggle-no-hassle-pricing/","question":"What platforms does Autotask PSA support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Autotask PSA, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.datto.com/blog/datto-networking-no-haggle-no-hassle-pricing/","question":"Can Autotask PSA be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for Autotask PSA, including Datto RMM, IT Glue, Datto Workplace, Kaseya Quote Manager, VSAX, Microsoft Office, Microsoft Teams and Microsoft Outlook, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.datto.com/blog/datto-networking-no-haggle-no-hassle-pricing/","question":"What does Autotask PSA integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Autotask PSA. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Autotask PSA not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.datto.com/blog/top-tips-for-cybersecurity-regulatory-compliance/","question":"What security certifications does Autotask PSA have?","confidence":0.7},{"answer":"Autotask PSA is available worldwide. The vendor is headquartered in the United States.","source":"https://www.datto.com/blog/datto-networking-no-haggle-no-hassle-pricing/","question":"Where is Autotask PSA available?","confidence":0.75}]` | `[{"answer":"A unified platform for professional services firms that combines resource planning, project management, time tracking, and invoicing. It uses artificial intelligence to recommend optimal team assignments and provides visibility into capacity utilization and project profitability. It is indexed under Professional Services Automation.","source":"https://www.bigtime.net","question":"What is BigTime?","confidence":0.6},{"answer":"BigTime is a paid product; published pricing starts at $20 per user per month. It is sold across 3 plans (Essentials, Advanced and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.bigtime.net/pricing/","question":"How much does BigTime cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to BigTime. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.bigtime.net/pricing/","question":"What platforms does BigTime support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for BigTime, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.bigtime.net/pricing/","question":"Can BigTime be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for BigTime, including QuickBooks Online, QuickBooks Desktop, Salesforce, HubSpot, Jira, Sage Intacct, Lacerte and API. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.bigtime.net/pricing/","question":"What does BigTime integrate with?","confidence":0.6},{"answer":"BigTime is available worldwide. Its primary market is the United States. The vendor is headquartered in the United States.","source":"https://www.bigtime.net/pricing/","question":"Where is BigTime available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A unified cloud platform that consolidates IT service delivery, ticketing, project management, and business operations with deep integrations to 200+ IT and MSP tools, enabling service providers to streamline workflows and improve efficiency. | Helps professional services firms manage team utilization, allocate resources based on skills and availability, and track project profitability. Offers integrated time tracking, invoicing, and project management, or works as a standalone solution syncing with existing tools. |
| features.capabilities | - | `{"automated_client_invoicing":true,"skills_based_resource_allocation":true,"resource_capacity_utilization_tracking":true,"project_profitability_margin_forecasting":true}` |
| integrations.count | 200 | 8 |
| integrations.list | `[{"name":"Datto RMM"},{"name":"IT Glue"},{"name":"Datto Workplace"},{"name":"Kaseya Quote Manager"},{"name":"VSAX"},{"name":"Microsoft Office"},{"name":"Microsoft Teams"},{"name":"Microsoft Outlook"},{"name":"Active Directory"},{"name":"Stripe"}]` | `[{"name":"QuickBooks Online"},{"name":"QuickBooks Desktop"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Jira"},{"name":"Sage Intacct"},{"name":"Lacerte"},{"name":"API"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","sourceUrl":"https://www.datto.com/blog/datto-networking-no-haggle-no-hassle-pricing/","retrievedAt":"2026-08-19T18:26:21.607Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Essentials","summary":"$20/user/month","features":["Time and Expense Management","Project Portfolio Management","Billing and Invoicing Management","Automatic Reconciliation","QuickBooks Integration","AI Assistant"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"For small, fast-growing teams","contactSales":false},{"free":false,"name":"Advanced","features":["Multi-Currency Expense Management","Custom Reporting Center","Project Templates"],"commitment":"monthly","description":"For scaling mid-sized organizations","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["Enterprise PSA","Services CPQ","Resource Management","Custom integrations","Multi-Currency Invoicing","Custom Cost and Rate Management","Project Budgeting","Multi-Level Approvals"],"description":"For organizations with established systems and evolving complexity","contactSales":true}],"summary":"From $20/user/month","currency":"USD","freeTier":false,"sourceUrl":"https://www.bigtime.net/pricing/","retrievedAt":"2026-08-19T18:21:20.738Z","startingPrice":{"unit":"seat","amount":20,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | - | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | mid |
| pricing.starting_price | - | `{"amount":20,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.99 | 99.99 |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |
| security.hipaa | yes | - |
| security.trust_center | https://www.datto.com/legal/portal-privacy-practices/ | - |

## Capabilities (Professional Services Automation)

| Capability | Autotask PSA | BigTime |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | - |
| Resource capacity utilization tracking | - | ✓ |
| Skills based resource allocation | - | ✓ |
| Project profitability margin forecasting | - | ✓ |
| Time and expense capture mobile | - | - |
| Automated client invoicing | - | ✓ |
| Revenue recognition module asc 606 | - | - |
| Gantt chart task dependencies | - | - |
| Salesforce hubspot CRM integration | - | - |
| Netsuite quickbooks ERP sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: vioscaleAI. Generated 2026-10-16T20:52:46.345Z. "-" = undocumented, not absent.*