# Amazon Polly vs ElevenLabs

**Leader by vioscaleAI score:** Amazon Polly

| Attribute | Amazon Polly | ElevenLabs |
|---|---|---|
| **vioscaleAI score** | 74.2 (73% (medium)) | 45.9 (34% (low)) |
| content.faq | `[{"answer":"Amazon Polly is a managed cloud service that synthesizes speech from text using neural networks and generative voice technology. It offers multiple voice options and languages, integrates through APIs, and supports various audio formats for use in applications and services. It is indexed under Text To Speech.","source":"https://aws.amazon.com/polly/pricing/","question":"What is Amazon Polly?","confidence":0.6},{"answer":"Amazon Polly offers a free tier, so you can start without paying. Paid plans start at $4. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://aws.amazon.com/polly/pricing/","question":"Is Amazon Polly free?","confidence":0.6},{"answer":"Amazon Polly supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://aws.amazon.com/polly/pricing/","question":"What platforms does Amazon Polly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Amazon Polly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://aws.amazon.com/polly/pricing/","question":"Can Amazon Polly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Amazon Polly, including Amazon Connect, Amazon Chime SDK, AWS Chime SDK and Alexa Skills. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://aws.amazon.com/polly/pricing/","question":"What does Amazon Polly integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Amazon Polly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Amazon Polly not holding them. Always confirm compliance directly before you rely on it.","source":"https://aws.amazon.com/trust-center/?nc1=f_cc","question":"What security certifications does Amazon Polly have?","confidence":0.7},{"answer":"Amazon Polly is available worldwide. The vendor is headquartered in the United States.","source":"https://aws.amazon.com/polly/pricing/","question":"Where is Amazon Polly available?","confidence":0.75}]` | `[{"answer":"A cloud platform for generating realistic synthetic speech and deploying voice and text agents, available across multiple languages for creators, marketers, and businesses. It is indexed under Text To Speech.","source":"https://elevenlabs.io/pricing","question":"What is ElevenLabs?","confidence":0.6},{"answer":"ElevenLabs offers a free tier, so you can start without paying. Paid plans start at $6 per month. Pricing changes often, so verify at source before relying on it.","source":"https://elevenlabs.io/pricing","question":"Is ElevenLabs free?","confidence":0.6},{"answer":"ElevenLabs supports the web, Android and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://elevenlabs.io/pricing","question":"What platforms does ElevenLabs support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for ElevenLabs, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://elevenlabs.io/pricing","question":"Can ElevenLabs be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for ElevenLabs. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ElevenLabs not holding them. Always confirm compliance directly before you rely on it.","source":"https://elevenlabs.io/careers/8116274f-cd7c-436e-bb77-b9a21ec451f6/global-compliance-manager","question":"What security certifications does ElevenLabs have?","confidence":0.7},{"answer":"ElevenLabs is available worldwide. Its primary markets are the United States and the United Kingdom. The vendor is headquartered in the United Kingdom.","source":"https://elevenlabs.io/pricing","question":"Where is ElevenLabs available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based text-to-speech service that transforms written text into spoken audio using neural AI models. Supports multiple languages and voices with customization through markup language tags and pronunciation rules. | A cloud-based AI audio platform that converts text to speech and supports voice synthesis for developers and content creators through APIs and SDKs. |
| features.capabilities | `{"open_source":false,"ssml_support":true,"pricing_model":"pay_per_character_api","on_device_offline":false,"architecture_model":"managed_cloud_saas_and_api","streaming_synthesis":true,"phoneme_level_pronunciation_dictionary_overrides":true}` | `{"pricing_model":"freemium","architecture_model":"managed_cloud_saas_and_api"}` |
| integrations.count | 3 | 1 |
| integrations.list | `[{"name":"Amazon Connect"},{"name":"Amazon Chime SDK"},{"name":"AWS Chime SDK","native":true,"category":"communications","direction":"bidirectional"},{"name":"Alexa Skills","native":true,"category":"voice_assistant","direction":"bidirectional"},{"name":"Amazon Chime","native":true,"category":"chat"}]` | `[{"name":"Twilio"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"GB","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":true,"name":"Standard Voices","summary":"$4.00 per 1M characters. 5M free/month.","features":["Standard text-to-speech voices","SSML support","Custom pronunciation lexicons"],"components":[{"per":{"qty":1000000,"unit":"characters"},"kind":"metered","amount":4,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_tier":"5M characters/month"}},{"free":true,"name":"Neural Voices","summary":"$16.00 per 1M characters. 1M free/month (first year).","features":["High-quality neural voices","Newscaster speaking style","SSML support","Speech Marks metadata"],"components":[{"per":{"qty":1000000,"unit":"characters"},"kind":"metered","amount":16,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_tier":"1M characters/month (first 12 months)"}},{"free":true,"name":"Long-Form Voices","summary":"$100.00 per 1M characters. 500k free/month (first year).","features":["Long-form optimized voices","Extended synthesis support","SSML support"],"components":[{"per":{"qty":1000000,"unit":"characters"},"kind":"metered","amount":100,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_tier":"500k characters/month (first 12 months)"}},{"free":true,"name":"Generative Voices","summary":"$30.00 per 1M characters. 100k free/month (first year).","features":["Generative voice synthesis","Advanced voice quality","Bidirectional streaming API"],"components":[{"per":{"qty":1000000,"unit":"characters"},"kind":"metered","amount":30,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_tier":"100k characters/month (first 12 months)"}}],"summary":"From $4.00 per 1M characters (Standard Voices). Four voice type tiers with different pricing. Free tier includes millions of monthly characters depending on voice type.","currency":"USD","freeTier":true,"sourceUrl":"https://aws.amazon.com/polly/pricing/","retrievedAt":"2026-09-29T10:45:58.659Z","billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"$0/month, 10k credits","features":["Text to Speech","Speech to Text","3 Projects in Studio"],"minSeats":1,"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"credits":"10k/mo"}},{"free":false,"name":"Starter","summary":"$6/month, 30k credits","features":["Everything in Free","Commercial License","Instant Voice Cloning","Image & Video"],"minSeats":1,"commitment":"monthly","components":[{"kind":"fixed","amount":6,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"credits":"30k/mo"}},{"free":false,"name":"Creator","summary":"$22/month, 121k credits (first month $11)","features":["Everything in Starter","Additional Credits"],"minSeats":1,"commitment":"monthly","components":[{"kind":"fixed","amount":22,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"credits":"121k/mo"}},{"free":false,"name":"Pro","summary":"$99/month, 600k credits","features":["Everything in Creator","44.1kHz PCM audio output via API","192kbps quality audio"],"minSeats":1,"commitment":"monthly","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"credits":"600k/mo"}},{"free":false,"name":"Scale","summary":"$299/month, 1.8M credits, 3 seats","features":["Everything in Pro","3 Workspace seats","Team Collaboration","3 Professional Voice Clones"],"minSeats":3,"commitment":"monthly","components":[{"kind":"fixed","amount":299,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"credits":"1.8M/mo"}},{"free":false,"name":"Business","summary":"$990/month, 6M credits, 10 seats","features":["Everything in Scale","10 Workspace seats","Custom terms"],"minSeats":10,"commitment":"monthly","components":[{"kind":"fixed","amount":990,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"credits":"6M/mo"}},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["Everything in Business","Custom SSO","More seats and voices","Elevated concurrency limits","Fully managed dubbing with Productions","Significant discounts at scale","Priority support","Custom credits and seats","BAAs for HIPAA customers"],"contactSales":true}],"addOns":[{"name":"Pay-as-you-go credits"}],"summary":"From free tier to enterprise. Monthly or annual billing (annual = 10 months cost). Credits shared across all products; rollover up to 2 months allowed.","currency":"USD","freeTier":true,"sourceUrl":"https://elevenlabs.io/pricing","retrievedAt":"2026-08-19T21:58:27.665Z","startingPrice":{"amount":6,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | quote |
| pricing.price_level | low | unknown |
| pricing.starting_price | `{"amount":4,"currency":"USD"}` | `{"amount":6,"currency":"USD"}` |
| pricing.transparent | yes | no |
| reliability.status_page | yes | - |
| security.certifications | `[{"name":"PCI DSS","status":"active"},{"name":"HIPAA/HITECH","status":"active"},{"name":"FedRAMP","status":"active"},{"name":"FIPS 140-3","status":"active"},{"name":"NIST 800-171","status":"active"}]` | - |
| security.disclosure_policy | yes | - |
| security.fedramp | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | yes |
| security.trust_center | https://aws.amazon.com/compliance/ | https://elevenlabs.io/careers/8116274f-cd7c-436e-bb77-b9a21ec451f6/global-compliance-manager |

## Capabilities (Text To Speech)

| Capability | Amazon Polly | ElevenLabs |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Voice cloning | - | - |
| Zero shot cloning | - | - |
| Streaming synthesis | ✓ | - |
| Ssml support | ✓ | - |
| Emotion style control | - | - |
| On device offline | ✗ | - |
| Open source | ✗ | - |
| Watermarking provenance | - | - |
| Cloning consent verification | - | - |

*Source: vioscaleAI. Generated 2026-10-16T08:00:00.828Z. "-" = undocumented, not absent.*