# Amazon Kendra vs Glean

| Attribute | Amazon Kendra | Glean |
|---|---|---|
| **vioscaleAI score** | 52.4 (55% (medium)) | 68.3 (29% (low)) |
| content.faq | `[{"answer":"An AWS-managed service that uses ML and natural language processing to deliver accurate search results and instant answers across structured and unstructured enterprise data. Integrates with generative AI and LLMs for retrieval-augmented generation (RAG) applications. It is indexed under AI Enterprise Search.","source":"https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2","question":"What is Amazon Kendra?","confidence":0.6},{"answer":"Amazon Kendra offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2","question":"Is Amazon Kendra free?","confidence":0.6},{"answer":"Amazon Kendra supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2","question":"What platforms does Amazon Kendra support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Amazon Kendra, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2","question":"Can Amazon Kendra be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Amazon Kendra, including Amazon S3, Amazon RDS, Amazon FSx, Amazon Aurora, Box, Confluence Cloud, Atlassian Confluence Server and Adobe Experience Manager (AEM), plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2","question":"What does Amazon Kendra integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Amazon Kendra. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Amazon Kendra not holding them. Always confirm compliance directly before you rely on it.","source":"https://aws.amazon.com/security/?nc2=h_dsc_aa_sec","question":"What security certifications does Amazon Kendra have?","confidence":0.7}]` | `[{"answer":"A cloud-based AI platform that integrates with enterprise applications to provide intelligent search, conversational assistance, and autonomous agents, with built-in security controls and permission enforcement. It is indexed under AI Enterprise Search.","source":"https://www.glean.com","question":"What is Glean?","confidence":0.6},{"answer":"We have confirmed browser-based access to Glean. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.glean.com","question":"What platforms does Glean support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Glean, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.glean.com","question":"Can Glean be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for Glean, including 15Five, Docebo, Lessonly, Nice CXone, Slack, Salesforce Service Cloud, ServiceNow and Zoom AI Companion, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.glean.com","question":"What does Glean integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Glean. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Glean not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.glean.com/platform/security","question":"What security certifications does Glean have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A managed machine learning service that enables organizations to create intelligent search experiences across enterprise data sources. It integrates with generative AI models to provide conversational question-answering capabilities through retrieval augmented generation. | Glean indexes and provides secure, permissions-aware search and AI agents across 275+ enterprise applications. It enables teams to build AI-powered workflows while maintaining source-system security and compliance standards. |
| features.capabilities | `{"deployment_model":"managed_cloud_saas","generative_ai_answer_synthesis_rag":true,"bring_your_own_llm_byo_model_support":true,"multi_lingual_semantic_understanding":false,"source_system_rbac_permissions_mirroring":true,"hybrid_dense_and_sparse_lexical_reranking":false,"optical_character_recognition_ocr_for_pdfs":false,"admin_dashboard_for_search_analytics_and_gaps":true,"personalization_based_on_user_department_context":true,"pre_built_native_crawlers_for_100_plus_saas_apps":true}` | `{"soc2_type_ii":true,"deployment_model":"managed_cloud_saas","generative_ai_answer_synthesis_rag":true,"bring_your_own_llm_byo_model_support":true,"hipaa_compliance_for_medical_records":true,"source_system_rbac_permissions_mirroring":true,"admin_dashboard_for_search_analytics_and_gaps":true,"personalization_based_on_user_department_context":true,"pre_built_native_crawlers_for_100_plus_saas_apps":true}` |
| integrations.count | 14 | 275 |
| integrations.list | `[{"name":"Amazon S3"},{"name":"Amazon RDS"},{"name":"Amazon FSx"},{"name":"Amazon Aurora"},{"name":"Box"},{"name":"Confluence Cloud"},{"name":"Atlassian Confluence Server"},{"name":"Adobe Experience Manager (AEM)"},{"name":"Alfresco On-Prem"},{"name":"Alfresco One"},{"name":"Microsoft SharePoint"},{"name":"Salesforce"},{"name":"ServiceNow"},{"name":"Google Drive"},{"name":"Confluence","native":true,"direction":"inbound"}]` | `[{"name":"15Five"},{"name":"Docebo"},{"name":"Lessonly"},{"name":"Nice CXone"},{"name":"Slack"},{"name":"Salesforce Service Cloud"},{"name":"ServiceNow"},{"name":"Zoom AI Companion"},{"name":"VS Code","native":true,"direction":"bidirectional"},{"name":"Claude Desktop","native":true,"direction":"bidirectional"},{"name":"Cursor","native":true,"direction":"bidirectional"},{"name":"Windsurf","native":true,"direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"usage","currency":"USD","freeTier":true,"sourceUrl":"https://aws.amazon.com/ec2/pricing/?nc2=h_pr_ec2","retrievedAt":"2026-08-21T11:09:58.587Z"}` | - |
| pricing.free_tier | yes | - |
| pricing.model | freemium | commercial |
| pricing.price_level | low | - |
| pricing.transparent | yes | - |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"ISO 42001","status":"active"},{"name":"HIPAA","status":"active"},{"name":"TX-RAMP Level 2","level":"Level 2","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.fedramp | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | - | yes |
| security.pci | yes | - |
| security.soc2 | - | yes |
| security.trust_center | https://aws.amazon.com/compliance/?nc2=h_dsc_aa_cmp | https://www.glean.com/platform/security |

## Capabilities (AI Enterprise Search)

| Capability | Amazon Kendra | Glean |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Managed cloud saas | Managed cloud saas |
| Source system RBAC permissions mirroring | ✓ | ✓ |
| Generative AI answer synthesis rag | ✓ | ✓ |
| Hybrid dense and sparse lexical reranking | ✗ | - |
| Pre built native crawlers for 100 plus saas apps | ✓ | ✓ |
| Multi lingual semantic understanding | ✗ | - |
| Personalization based on user department context | ✓ | ✓ |
| Optical character recognition OCR for pdfs | ✗ | - |
| Admin dashboard for search analytics and gaps | ✓ | ✓ |
| Bring your own LLM byo model support | ✓ | ✓ |
| SOC2 type ii | - | ✓ |
| HIPAA compliance for medical records | - | ✓ |
| Pricing model | - | - |

*Source: vioscaleAI. Generated 2026-10-16T20:14:34.628Z. "-" = undocumented, not absent.*