# Amazon Bedrock Agents vs Salesforce Agentforce

| Attribute | Amazon Bedrock Agents | Salesforce Agentforce |
|---|---|---|
| **vioscaleAI score** | 47.6 (44% (low)) | 44.6 (56% (medium)) |
| content.faq | `[{"answer":"AWS's managed service for building applications with foundation models from multiple providers, including capabilities for fine-tuning, knowledge base integration, retrieval augmentation, and automated data processing. It is indexed under AI Agent Frameworks.","source":"https://aws.amazon.com/bedrock/pricing/?nc2=h_pr_br","question":"What is Amazon Bedrock Agents?","confidence":0.6},{"answer":"Amazon Bedrock Agents offers a free tier, so you can start without paying. Paid plans start at $0.01. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://aws.amazon.com/bedrock/pricing/?nc2=h_pr_br","question":"Is Amazon Bedrock Agents free?","confidence":0.6},{"answer":"Amazon Bedrock Agents supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://aws.amazon.com/bedrock/pricing/","question":"What platforms does Amazon Bedrock Agents support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Amazon Bedrock Agents, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://aws.amazon.com/bedrock/pricing/?nc2=h_pr_br","question":"Can Amazon Bedrock Agents be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Amazon Bedrock Agents, including Brave Search API, Asana and Pokee AI. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://aws.amazon.com/bedrock/pricing/?nc2=h_pr_br","question":"What does Amazon Bedrock Agents integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Amazon Bedrock Agents. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Amazon Bedrock Agents not holding them. Always confirm compliance directly before you rely on it.","source":"https://aws.amazon.com/trust-center/?nc1=f_cc","question":"What security certifications does Amazon Bedrock Agents have?","confidence":0.7},{"answer":"Amazon Bedrock Agents is available worldwide. Its primary market is the United States.","source":"https://aws.amazon.com/bedrock/pricing/?nc2=h_pr_br","question":"Where is Amazon Bedrock Agents available?","confidence":0.5}]` | `[{"answer":"Agentforce is Salesforce's AI agent platform that enables organizations to build and deploy customizable autonomous agents for customer service, sales support, and employee assistance. Agents integrate with business systems and data, operate across web, phone, and chat interfaces, and can seamlessly hand off to humans when complex issues require personal attention. It is indexed under AI Agent Frameworks.","source":"https://www.salesforce.com/sales/pricing/","question":"What is Salesforce Agentforce?","confidence":0.6},{"answer":"Salesforce Agentforce offers a free tier, so you can start without paying. Paid plans start at $25 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.salesforce.com/sales/pricing/","question":"Is Salesforce Agentforce free?","confidence":0.6},{"answer":"Salesforce Agentforce supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.salesforce.com/sales/pricing/","question":"What platforms does Salesforce Agentforce support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Salesforce Agentforce, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.salesforce.com/sales/pricing/","question":"Can Salesforce Agentforce be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for Salesforce Agentforce, including Slack, MuleSoft, Salesforce Service Cloud, Salesforce Sales Cloud, Tableau, Data 360, Apex and JavaScript, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What does Salesforce Agentforce integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Salesforce Agentforce. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Agentforce not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.salesforce.com/platform/data-privacy-compliance/","question":"What security certifications does Salesforce Agentforce have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A managed AWS service for creating agents powered by foundation models that can break down requests, retrieve information, and execute tasks independently. Includes memory for task continuity, security guardrails, and multi-agent orchestration where specialized agents collaborate under a supervisor. | A platform enabling organizations to design, deploy, and manage autonomous AI agents that coordinate with each other to complete multi-step processes, integrate with enterprise systems, and operate under human supervision. |
| features.capabilities | `{"pricing_model":"usage-based-saas","deployment_model":"managed-platform","memory_architecture":"session","orchestration_model":"multi-agent-hierarchical","tool_function_calling":true,"code_execution_sandbox":true,"model_provider_agnostic":true}` | `{"a2a_support":true,"mcp_support":true,"open_source":false,"pricing_model":"seat-enterprise-quote","deployment_model":"embedded-in-cloud","human_in_the_loop":true,"memory_architecture":"persistent","orchestration_model":"multi-agent-hierarchical","tool_function_calling":true}` |
| integrations.count | 3 | 7 |
| integrations.list | `[{"name":"Brave Search API","native":false,"category":"search"},{"name":"Asana","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Pokee AI","native":false},{"name":"S3","native":true},{"name":"SharePoint","native":true},{"name":"Confluence","native":true}]` | `[{"name":"Slack"},{"name":"MuleSoft"},{"name":"Salesforce Service Cloud"},{"name":"Salesforce Sales Cloud"},{"name":"Tableau"},{"name":"Data 360"},{"name":"Apex"},{"name":"JavaScript"},{"name":"Salesforce Flows"},{"name":"Git"},{"name":"VS Code"},{"name":"Salesforce Meetings","native":true},{"name":"Amazon Connect","native":false,"category":"call-center","direction":"bidirectional"},{"name":"Okta","native":false,"category":"identity","direction":"inbound"},{"name":"CrowdStrike","native":false,"category":"security","direction":"inbound"},{"name":"DigitSec","native":false,"category":"security","direction":"inbound"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"On-Demand Inference","summary":"Token-based pricing; rates vary by model provider","description":"Pay-per-token for model inference","contactSales":false},{"free":false,"name":"Fine-Tuning","features":["Reinforcement fine-tuning","Automated workflow"],"description":"Training billed hourly; inference tokens charged separately","contactSales":false},{"free":false,"name":"Custom Model Imports","description":"Hourly usage for custom model copies; monthly storage fee","contactSales":false},{"free":false,"name":"Knowledge Bases","summary":"$1.00 per 1,000 Retrieve API calls plus model costs","features":["S3, SharePoint, Confluence connectors","Multi-hop retrieval","LLM query planning"],"components":[{"per":{"qty":1000,"unit":"Retrieve API calls"},"kind":"metered","amount":1,"currency":"USD"}],"description":"Managed search index with data connectors; retrieval and LLM costs","contactSales":false},{"free":false,"name":"Data Automation","summary":"$0.01 per page (standard output)","features":["Document processing","Video analysis","Audio transcription"],"components":[{"per":{"qty":1,"unit":"page"},"kind":"metered","amount":0.01,"currency":"USD"}],"description":"Transform unstructured content into structured formats","contactSales":false},{"free":false,"name":"Model Evaluation","summary":"$0.21 per human task + model inference costs","features":["Algorithmic scoring included","Human-in-the-loop option"],"components":[{"per":{"qty":1,"unit":"completed human task"},"kind":"metered","amount":0.21,"currency":"USD"}],"description":"Inference-based evaluation plus optional human review","contactSales":false},{"free":false,"name":"Batch Inference","summary":"50% lower than on-demand pricing","description":"Reduced-price batch processing","contactSales":false}],"summary":"Usage-based; rates vary by model provider, region, and feature","currency":"USD","sourceUrl":"https://aws.amazon.com/bedrock/pricing/?nc2=h_pr_br","retrievedAt":"2026-09-04T18:00:33.972Z","startingPrice":{"unit":"page","amount":0.01,"currency":"USD"}}` | `{"type":"subscription","plans":[{"free":true,"name":"Free Suite","summary":"Free","features":["Account, Contact, Lead, and Opportunity Management"],"contactSales":false},{"free":false,"name":"Starter Suite","summary":"$25/user/month","features":["Lead, Account, Contact, and Opportunity Management","Built-in Sales Flows and Lead Routing","AI Email and Contact Synchronization","Email Marketing and Analytics","Slack included"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"All-in-one CRM for small businesses combining sales, service, marketing, and commerce capabilities","contactSales":false},{"free":false,"name":"Core","summary":"Contact sales for pricing","features":["Advanced Forecast and Pipeline Management","Opportunity Scoring","Conversation Intelligence","API Access","Agentforce"],"description":"Advanced edition with AI-powered automation, comprehensive forecasting, and agent building capabilities","contactSales":true}],"addOns":[{"name":"Slack Enterprise+","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}]},{"name":"Premier Support"}],"summary":"From $25/user/month with free 30-day trial","currency":"USD","freeTier":true,"sourceUrl":"https://www.salesforce.com/sales/pricing/","retrievedAt":"2026-10-02T11:00:04.731Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | mid |
| pricing.starting_price | `{"amount":0.01,"currency":"USD"}` | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.fedramp | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.pci | yes | - |
| security.trust_center | https://aws.amazon.com/security/?nc1=f_cc | https://www.salesforce.com/platform/security-center/ |

## Capabilities (AI Agent Frameworks)

| Capability | Amazon Bedrock Agents | Salesforce Agentforce |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Orchestration model | Multi agent hierarchical | Multi agent hierarchical |
| Model provider agnostic | ✓ | - |
| Tool function calling | ✓ | ✓ |
| Code execution sandbox | ✓ | - |
| Memory architecture | Session | Persistent |
| Mcp support | - | ✓ |
| A2a support | - | ✓ |
| Human in the loop | - | ✓ |
| Streaming output | - | - |
| Structured output | - | - |
| Multi language SDK | - | - |
| Deployment model | Managed platform | Embedded in cloud |
| Open source | - | ✗ |
| Pricing model | Usage based saas | Seat enterprise quote |

*Source: vioscaleAI. Generated 2026-10-16T19:18:42.504Z. "-" = undocumented, not absent.*