# Agora vs Infobip

**Leader by vioscaleAI score:** Infobip

| Attribute | Agora | Infobip |
|---|---|---|
| **vioscaleAI score** | 71.8 (72% (medium)) | 78.7 (48% (low)) |
| content.faq | `[{"answer":"A global real-time engagement platform providing APIs and infrastructure for developers to build voice calling, video calling, live streaming, messaging, and conversational AI agent experiences without building the underlying infrastructure. It is indexed under Communication APIs.","source":"https://www.agora.io","question":"What is Agora?","confidence":0.6},{"answer":"Agora offers a free tier, so you can start without paying. Paid plans start at $1200 per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.agora.io","question":"Is Agora free?","confidence":0.6},{"answer":"Agora supports the web, iOS, Android and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.agora.io","question":"What platforms does Agora support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Agora, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.agora.io","question":"Can Agora be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for Agora, including ActiveFence, DeepAR, FaceUnity, Banuba, Palabra, DataDog and OKTA. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.agora.io","question":"What does Agora integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Agora. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Agora not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.agora.io/es/compliance","question":"What security certifications does Agora have?","confidence":0.7},{"answer":"Agora is available worldwide. Its primary market is the United States.","source":"https://www.agora.io","question":"Where is Agora available?","confidence":0.5}]` | `[{"answer":"Infobip is an omnichannel cloud communications platform enabling businesses to send messages via SMS, email, voice, WhatsApp, Viber, and other digital channels. It offers global message delivery with high reliability, advanced routing, and tools for building automated customer conversations. It is indexed under Communication APIs.","source":"https://www.infobip.com","question":"What is Infobip?","confidence":0.6},{"answer":"Infobip offers a free tier, so you can start without paying. Paid plans start at €115 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.infobip.com/pricing","question":"Is Infobip free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Infobip. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.infobip.com/pricing","question":"What platforms does Infobip support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Infobip, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.infobip.com/pricing","question":"Can Infobip be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Infobip, including SMS, Email, Voice, MMS, WhatsApp, RCS, Messenger and Viber, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.infobip.com","question":"What does Infobip integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Infobip. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Infobip not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.infobip.com/privacy-documents","question":"What security certifications does Infobip have?","confidence":0.7},{"answer":"Infobip is available worldwide. Its primary markets are the United States, Canada and the United Kingdom. The vendor is headquartered in the United Kingdom.","source":"https://www.infobip.com/pricing","question":"Where is Infobip available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A global real-time engagement platform providing APIs and infrastructure for developers to build voice calling, video calling, live streaming, messaging, and conversational AI agent experiences without building the underlying infrastructure. | A communications platform-as-a-service that enables businesses to reach customers via SMS, email, WhatsApp, voice, and other channels through unified APIs and a web portal, with global reach and enterprise-grade security. |
| features.capabilities | `{"chat":true,"video":true,"voice":true,"two_way":true,"global_coverage":"global","usage_pricing_transparent":true}` | `{"rcs":true,"sms":true,"chat":true,"email":true,"video":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` |
| integrations.count | 5 | 30 |
| integrations.list | `[{"name":"ActiveFence"},{"name":"DeepAR"},{"name":"FaceUnity"},{"name":"Banuba"},{"name":"Palabra"},{"name":"DataDog"},{"name":"OKTA"},{"name":"OpenAI","native":true,"category":"ai","direction":"bidirectional"},{"name":"Unity","native":true},{"name":"Unreal Engine","native":true},{"name":"React","native":true},{"name":"Flutter","native":true}]` | `[{"name":"SMS"},{"name":"Email"},{"name":"Voice"},{"name":"MMS"},{"name":"WhatsApp"},{"name":"RCS"},{"name":"Messenger"},{"name":"Viber"},{"name":"Instagram"},{"name":"Google Business Messages"},{"name":"Apple Messages for Business"},{"name":"LINE"},{"name":"Zalo"},{"name":"KakaoTalk","native":true,"category":"messaging"},{"name":"WhatsApp Business Platform","category":"messaging"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"GB","primaryMarkets":["US","CA","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"mac":true,"web":true,"android":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Free","features":["Tickets/Emails Support"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Professional","features":["Tickets/Emails Support","Reference Apps Access","HIPAA Support","Guaranteed Response Time P2/P3","Analytics Standard"],"components":[{"kind":"fixed","amount":1200,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Business","features":["Tickets/Emails Support","Reference Apps Access","HIPAA Support","Guaranteed Response Time P1/P2/P3","Analytics Premium","Dedicated Support via Slack"],"components":[{"kind":"fixed","amount":2900,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","features":["Tickets/Emails Support","Reference Apps Access","HIPAA Support","Guaranteed Response Time P1/P2/P3","Analytics Enterprise","Dedicated Support via Slack","Named TAM Support","Live Developer Training"],"components":[{"kind":"fixed","amount":4900,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"Free tier available. Support plans from $1,200–$4,900/month (annual billing).","currency":"USD","freeTier":true,"sourceUrl":"https://www.agora.io","retrievedAt":"2026-09-03T22:56:58.452Z","startingPrice":{"amount":1200,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"SMS","features":["Flexible pricing by destination country","98% open rate","Global delivery","Fraud protection"],"description":"Pay-per-message SMS delivery with flexible pricing by destination","contactSales":false},{"free":false,"name":"Email","features":["99.4% deliverability rate","120k emails per minute processing","2 second average delivery"],"description":"Flat-rate email messaging worldwide","contactSales":false},{"free":false,"name":"WhatsApp","features":["Utility messages","Authentication/OTP","Marketing messages","Free-form customer responses"],"description":"Per-message WhatsApp platform messaging with category-based pricing","contactSales":false},{"free":false,"name":"Viber","features":["Promotional, transactional, OTP, and conversational messages","Minimum commitment €115 (standard) or €175 (select countries)"],"components":[{"kind":"fixed","amount":115,"period":"month","currency":"EUR"}],"description":"Per-message Viber messaging with monthly sender/service ID commitment","contactSales":false},{"free":false,"name":"Voice","features":["Inbound call handling","IVR automation","95% global coverage","70+ direct operator connections"],"description":"Inbound and outbound voice call routing","contactSales":false}],"summary":"Usage-based pricing with per-message SMS/WhatsApp, flat-rate email, and per-minute voice. Viber has €115-€175 monthly minimum. Prices vary by destination country.","currency":"EUR","freeTier":true,"sourceUrl":"https://www.infobip.com/pricing","retrievedAt":"2026-08-14T12:10:23.598Z","startingPrice":{"amount":115,"period":"month","currency":"EUR"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":1200,"currency":"USD"}` | - |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.999 | 99.9 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"ISO/IEC 27001","status":"active","auditor":"DNV GL"},{"name":"ISO/IEC 27017","status":"active","auditor":"DNV GL"},{"name":"ISO/IEC 27018","status":"active"},{"name":"ISO/IEC 27701","status":"active"},{"name":"ISO/IEC 42001","status":"active"},{"name":"SOC 2","status":"active"}]` | - |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |
| security.trust_center | https://www.agora.io/kr/compliance | https://www.infobip.com/policies/privacy-notice |

## Capabilities (Communication APIs)

| Capability | Agora | Infobip |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | - | ✓ |
| Voice | ✓ | ✓ |
| WhatsApp | - | ✓ |
| RCS | - | ✓ |
| Transactional email | - | ✓ |
| Video / real-time | ✓ | ✓ |
| In-app chat | ✓ | ✓ |
| Verify / OTP / 2FA | - | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | - | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T20:41:47.939Z. "-" = undocumented, not absent.*