{"data":{"slug":"solarwinds","name":"SolarWinds","tagline":"","homepage":"https://www.solarwinds.com","category":{"slug":"it-management","name":"IT Management Software"},"vendor":{"name":"SolarWinds","primaryDomain":null},"score":{"composite":51.2,"confidence":0.53,"confidenceBand":"medium","breakdown":{"price_level":{"value":25,"weight":0.052,"present":true,"contribution":1.3},"reliability":{"value":50,"weight":0.073,"present":true,"contribution":3.7},"capabilities":{"value":28.9,"weight":0.049,"present":true,"contribution":1.4},"integrations":{"value":66.2,"weight":0.041,"present":true,"contribution":2.7},"security_posture":{"value":5,"weight":0.073,"present":false,"contribution":0},"pricing_transparency":{"value":75,"weight":0.084,"present":true,"contribution":6.3}},"computedAt":"2026-09-04T11:22:53.897Z","stale":false},"uri":"https://www.vioscale.ai/software/solarwinds","aliases":["solarwinds"],"status":"published","crawlStatus":"ok","indexStatus":"indexed","nextCrawlAt":"2026-09-18T11:22:54.079Z","categories":[{"slug":"it-management","name":"IT Management Software","isPrimary":true}],"facts":{"features":[{"attribute":"features.capabilities","value":{"hosting":"self","free_tier":false,"cmdb_asset":true},"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}}],"platform":[{"attribute":"platform.support","value":{"web":true},"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}}],"pricing":[{"attribute":"pricing.free_tier","value":false,"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"pricing.model","value":"commercial","provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"pricing.price_level","value":"high","provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"pricing.transparent","value":true,"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"pricing","value":{"type":"subscription","plans":[{"free":false,"name":"1-5 Technicians","summary":"$533/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":533,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"6-10 Technicians","summary":"$524/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":6,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":524,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"11-20 Technicians","summary":"$517/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":11,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":517,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"21-30 Technicians","summary":"$507/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":21,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":507,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"31-40 Technicians","summary":"$492/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":31,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":492,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"41-50 Technicians","summary":"$473/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":41,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":473,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"51-75 Technicians","summary":"$444/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":51,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":444,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"76-100 Technicians","summary":"$417/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":76,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":417,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"101-250 Technicians","summary":"$389/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":101,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":389,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"251-500 Technicians","summary":"$357/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":251,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":357,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"501+ Technicians","summary":"$320/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":501,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":320,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"From $320/technician/year with automatic volume discounts. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.solarwinds.com/web-help-desk/pricing","retrievedAt":"2026-08-14T10:20:43.990Z","freeTrialDays":14,"startingPrice":{"amount":320,"period":"month","currency":"USD"},"billingPeriods":["year"]},"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}}],"reliability":[{"attribute":"reliability.status_page","value":true,"provenance":{"source":"https://www.solarwinds.com/status","sourceType":"vioscale-crawler","retrievedAt":"2026-08-04T08:33:49.763Z","confidence":0.6}}],"security":[{"attribute":"security.gdpr","value":true,"provenance":{"source":"https://www.solarwinds.com/security-event-manager/use-cases","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.75}},{"attribute":"security.trust_center","value":"https://www.solarwinds.com/security-event-manager/use-cases","provenance":{"source":"https://www.solarwinds.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-04T11:14:02.088Z","confidence":0.6}}],"market":[{"attribute":"market.availability","value":{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]},"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.5}}],"deployment":[{"attribute":"deployment.options","value":{"on_prem":true,"self_hosted":true},"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}}],"description":[{"attribute":"description.long","value":"A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included.","provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}}],"integrations":[{"attribute":"integrations.count","value":199,"provenance":{"source":"https://www.solarwinds.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-04T11:14:02.088Z","confidence":0.6}},{"attribute":"integrations.list","value":[{"name":"Zoho Desk"},{"name":"Slack","native":true,"category":"chat"},{"name":"Microsoft Teams","native":true,"category":"chat"},{"name":"Google Chat","native":true,"category":"chat"},{"name":"Mattermost","native":true,"category":"chat"},{"name":"Zulip","native":true,"category":"chat"},{"name":"Email","native":true,"category":"communication","direction":"outbound"},{"name":"Twilio","native":true,"category":"communication"},{"name":"Public API","native":true,"direction":"bidirectional"},{"name":"Webhooks","native":true,"direction":"outbound"},{"name":"Terraform","native":true,"category":"infrastructure_automation"},{"name":"ServiceNow","native":true,"category":"itsm"},{"name":"Jira Cloud","native":true,"category":"itsm"},{"name":"Jira Server","native":true,"category":"itsm"},{"name":"Freshservice","native":true,"category":"itsm"},{"name":"Salesforce Cloud","native":true,"category":"crm"},{"name":"AWS CloudTrail via Cloudwatch","native":true,"category":"cloud"},{"name":"AWS Lambda","native":true,"category":"cloud"},{"name":"AWS SSO","native":true,"category":"sso"},{"name":"Azure Monitor","native":true,"category":"cloud"},{"name":"Azure Active Directory SSO","native":true,"category":"sso"},{"name":"Google Cloud Operations","native":true,"category":"cloud"},{"name":"Google SSO","native":true,"category":"sso"},{"name":"Oracle Cloud Infrastructure","native":true,"category":"cloud"},{"name":"Datadog","native":true,"category":"monitoring"},{"name":"New Relic","native":true,"category":"monitoring"},{"name":"Dynatrace","native":true,"category":"monitoring"},{"name":"AppDynamics","native":true,"category":"monitoring"},{"name":"Prometheus","native":true,"category":"monitoring"},{"name":"Grafana","native":true,"category":"monitoring"},{"name":"Nagios","native":true,"category":"monitoring"},{"name":"PRTG Network Monitor","native":true,"category":"monitoring"},{"name":"LogicMonitor","native":true,"category":"monitoring"},{"name":"Site24x7","native":true,"category":"monitoring"},{"name":"Elastic","native":true,"category":"log_management"},{"name":"Logstash","native":true,"category":"log_management"},{"name":"Loggly","native":true,"category":"log_management"},{"name":"Logz.io","native":true,"category":"log_management"},{"name":"Mezmo","native":true,"category":"log_management"},{"name":"Papertrail","native":true,"category":"log_management"},{"name":"InsightOps","native":true,"category":"log_management"},{"name":"MongoDB","native":true,"category":"database"},{"name":"MongoAtlas","native":true,"category":"database"},{"name":"Jenkins","native":true,"category":"ci_cd"},{"name":"Bitbucket","native":true,"category":"ci_cd"},{"name":"Okta","native":true,"category":"sso"},{"name":"Crowdstrike Falcon","native":true,"category":"security"},{"name":"Rapid7 InsightIDR","native":true,"category":"security"},{"name":"Redgate SQL Monitor","native":true,"category":"database_monitoring"},{"name":"Airbrake","native":true,"category":"error_tracking"},{"name":"Scout APM","native":true,"category":"apm"}],"provenance":{"source":"https://www.solarwinds.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-04T11:14:02.088Z","confidence":0.6}}],"content":[{"attribute":"content.faq","value":[{"answer":"A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included. It is indexed under IT Management Software.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What is SolarWinds?","confidence":0.6},{"answer":"SolarWinds is a paid product; published pricing starts at $320 per technician per year. It is sold across 11 plans (1-5 Technicians, 6-10 Technicians, 11-20 Technicians and 21-30 Technicians). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"How much does SolarWinds cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to SolarWinds. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What platforms does SolarWinds support?","confidence":0.6},{"answer":"Yes. SolarWinds can be deployed on-premise and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Can SolarWinds be self-hosted?","confidence":0.6},{"answer":"We have confirmed 51 integrations for SolarWinds, including Zoho Desk, Slack, Microsoft Teams, Google Chat, Mattermost, Zulip, Email and Twilio, plus 43 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.solarwinds.com","question":"What does SolarWinds integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for SolarWinds. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as SolarWinds not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.solarwinds.com/security-event-manager/use-cases","question":"What security certifications does SolarWinds have?","confidence":0.7},{"answer":"SolarWinds is available worldwide. Its primary market is the United States.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Where is SolarWinds available?","confidence":0.5}],"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-09-10T10:20:56.818Z","confidence":0.6}}]},"factList":[{"attribute":"features.capabilities","value":{"hosting":"self","free_tier":false,"cmdb_asset":true},"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"platform.support","value":{"web":true},"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"pricing.free_tier","value":false,"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"pricing.model","value":"commercial","provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"pricing.price_level","value":"high","provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"pricing.transparent","value":true,"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"reliability.status_page","value":true,"provenance":{"source":"https://www.solarwinds.com/status","sourceType":"vioscale-crawler","retrievedAt":"2026-08-04T08:33:49.763Z","confidence":0.6}},{"attribute":"security.gdpr","value":true,"provenance":{"source":"https://www.solarwinds.com/security-event-manager/use-cases","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.75}},{"attribute":"market.availability","value":{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]},"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.5}},{"attribute":"deployment.options","value":{"on_prem":true,"self_hosted":true},"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"description.long","value":"A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included.","provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"pricing","value":{"type":"subscription","plans":[{"free":false,"name":"1-5 Technicians","summary":"$533/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":533,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"6-10 Technicians","summary":"$524/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":6,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":524,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"11-20 Technicians","summary":"$517/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":11,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":517,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"21-30 Technicians","summary":"$507/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":21,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":507,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"31-40 Technicians","summary":"$492/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":31,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":492,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"41-50 Technicians","summary":"$473/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":41,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":473,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"51-75 Technicians","summary":"$444/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":51,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":444,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"76-100 Technicians","summary":"$417/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":76,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":417,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"101-250 Technicians","summary":"$389/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":101,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":389,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"251-500 Technicians","summary":"$357/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":251,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":357,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"501+ Technicians","summary":"$320/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":501,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":320,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"From $320/technician/year with automatic volume discounts. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.solarwinds.com/web-help-desk/pricing","retrievedAt":"2026-08-14T10:20:43.990Z","freeTrialDays":14,"startingPrice":{"amount":320,"period":"month","currency":"USD"},"billingPeriods":["year"]},"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-14T10:20:43.990Z","confidence":0.6}},{"attribute":"integrations.count","value":199,"provenance":{"source":"https://www.solarwinds.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-04T11:14:02.088Z","confidence":0.6}},{"attribute":"integrations.list","value":[{"name":"Zoho Desk"},{"name":"Slack","native":true,"category":"chat"},{"name":"Microsoft Teams","native":true,"category":"chat"},{"name":"Google Chat","native":true,"category":"chat"},{"name":"Mattermost","native":true,"category":"chat"},{"name":"Zulip","native":true,"category":"chat"},{"name":"Email","native":true,"category":"communication","direction":"outbound"},{"name":"Twilio","native":true,"category":"communication"},{"name":"Public API","native":true,"direction":"bidirectional"},{"name":"Webhooks","native":true,"direction":"outbound"},{"name":"Terraform","native":true,"category":"infrastructure_automation"},{"name":"ServiceNow","native":true,"category":"itsm"},{"name":"Jira Cloud","native":true,"category":"itsm"},{"name":"Jira Server","native":true,"category":"itsm"},{"name":"Freshservice","native":true,"category":"itsm"},{"name":"Salesforce Cloud","native":true,"category":"crm"},{"name":"AWS CloudTrail via Cloudwatch","native":true,"category":"cloud"},{"name":"AWS Lambda","native":true,"category":"cloud"},{"name":"AWS SSO","native":true,"category":"sso"},{"name":"Azure Monitor","native":true,"category":"cloud"},{"name":"Azure Active Directory SSO","native":true,"category":"sso"},{"name":"Google Cloud Operations","native":true,"category":"cloud"},{"name":"Google SSO","native":true,"category":"sso"},{"name":"Oracle Cloud Infrastructure","native":true,"category":"cloud"},{"name":"Datadog","native":true,"category":"monitoring"},{"name":"New Relic","native":true,"category":"monitoring"},{"name":"Dynatrace","native":true,"category":"monitoring"},{"name":"AppDynamics","native":true,"category":"monitoring"},{"name":"Prometheus","native":true,"category":"monitoring"},{"name":"Grafana","native":true,"category":"monitoring"},{"name":"Nagios","native":true,"category":"monitoring"},{"name":"PRTG Network Monitor","native":true,"category":"monitoring"},{"name":"LogicMonitor","native":true,"category":"monitoring"},{"name":"Site24x7","native":true,"category":"monitoring"},{"name":"Elastic","native":true,"category":"log_management"},{"name":"Logstash","native":true,"category":"log_management"},{"name":"Loggly","native":true,"category":"log_management"},{"name":"Logz.io","native":true,"category":"log_management"},{"name":"Mezmo","native":true,"category":"log_management"},{"name":"Papertrail","native":true,"category":"log_management"},{"name":"InsightOps","native":true,"category":"log_management"},{"name":"MongoDB","native":true,"category":"database"},{"name":"MongoAtlas","native":true,"category":"database"},{"name":"Jenkins","native":true,"category":"ci_cd"},{"name":"Bitbucket","native":true,"category":"ci_cd"},{"name":"Okta","native":true,"category":"sso"},{"name":"Crowdstrike Falcon","native":true,"category":"security"},{"name":"Rapid7 InsightIDR","native":true,"category":"security"},{"name":"Redgate SQL Monitor","native":true,"category":"database_monitoring"},{"name":"Airbrake","native":true,"category":"error_tracking"},{"name":"Scout APM","native":true,"category":"apm"}],"provenance":{"source":"https://www.solarwinds.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-04T11:14:02.088Z","confidence":0.6}},{"attribute":"security.trust_center","value":"https://www.solarwinds.com/security-event-manager/use-cases","provenance":{"source":"https://www.solarwinds.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-04T11:14:02.088Z","confidence":0.6}},{"attribute":"content.faq","value":[{"answer":"A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included. It is indexed under IT Management Software.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What is SolarWinds?","confidence":0.6},{"answer":"SolarWinds is a paid product; published pricing starts at $320 per technician per year. It is sold across 11 plans (1-5 Technicians, 6-10 Technicians, 11-20 Technicians and 21-30 Technicians). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"How much does SolarWinds cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to SolarWinds. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What platforms does SolarWinds support?","confidence":0.6},{"answer":"Yes. SolarWinds can be deployed on-premise and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Can SolarWinds be self-hosted?","confidence":0.6},{"answer":"We have confirmed 51 integrations for SolarWinds, including Zoho Desk, Slack, Microsoft Teams, Google Chat, Mattermost, Zulip, Email and Twilio, plus 43 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.solarwinds.com","question":"What does SolarWinds integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for SolarWinds. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as SolarWinds not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.solarwinds.com/security-event-manager/use-cases","question":"What security certifications does SolarWinds have?","confidence":0.7},{"answer":"SolarWinds is available worldwide. Its primary market is the United States.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Where is SolarWinds available?","confidence":0.5}],"provenance":{"source":"https://www.solarwinds.com/web-help-desk/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-09-10T10:20:56.818Z","confidence":0.6}}],"faq":[{"answer":"A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included. It is indexed under IT Management Software.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What is SolarWinds?","confidence":0.6},{"answer":"SolarWinds is a paid product; published pricing starts at $320 per technician per year. It is sold across 11 plans (1-5 Technicians, 6-10 Technicians, 11-20 Technicians and 21-30 Technicians). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"How much does SolarWinds cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to SolarWinds. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What platforms does SolarWinds support?","confidence":0.6},{"answer":"Yes. SolarWinds can be deployed on-premise and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Can SolarWinds be self-hosted?","confidence":0.6},{"answer":"We have confirmed 51 integrations for SolarWinds, including Zoho Desk, Slack, Microsoft Teams, Google Chat, Mattermost, Zulip, Email and Twilio, plus 43 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.solarwinds.com","question":"What does SolarWinds integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for SolarWinds. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as SolarWinds not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.solarwinds.com/security-event-manager/use-cases","question":"What security certifications does SolarWinds have?","confidence":0.7},{"answer":"SolarWinds is available worldwide. Its primary market is the United States.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Where is SolarWinds available?","confidence":0.5}],"faqSource":"generated","market":{"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[],"primaryMarkets":["US"]},"integrations":[{"name":"Zoho Desk"},{"name":"Slack","category":"chat","native":true},{"name":"Microsoft Teams","category":"chat","native":true},{"name":"Google Chat","category":"chat","native":true},{"name":"Mattermost","category":"chat","native":true},{"name":"Zulip","category":"chat","native":true},{"name":"Email","category":"communication","direction":"outbound","native":true},{"name":"Twilio","category":"communication","native":true},{"name":"Public API","direction":"bidirectional","native":true},{"name":"Webhooks","direction":"outbound","native":true},{"name":"Terraform","category":"infrastructure_automation","native":true},{"name":"ServiceNow","category":"itsm","native":true},{"name":"Jira Cloud","category":"itsm","native":true},{"name":"Jira Server","category":"itsm","native":true},{"name":"Freshservice","category":"itsm","native":true},{"name":"Salesforce Cloud","category":"crm","native":true},{"name":"AWS CloudTrail via Cloudwatch","category":"cloud","native":true},{"name":"AWS Lambda","category":"cloud","native":true},{"name":"AWS SSO","category":"sso","native":true},{"name":"Azure Monitor","category":"cloud","native":true},{"name":"Azure Active Directory SSO","category":"sso","native":true},{"name":"Google Cloud Operations","category":"cloud","native":true},{"name":"Google SSO","category":"sso","native":true},{"name":"Oracle Cloud Infrastructure","category":"cloud","native":true},{"name":"Datadog","category":"monitoring","native":true},{"name":"New Relic","category":"monitoring","native":true},{"name":"Dynatrace","category":"monitoring","native":true},{"name":"AppDynamics","category":"monitoring","native":true},{"name":"Prometheus","category":"monitoring","native":true},{"name":"Grafana","category":"monitoring","native":true},{"name":"Nagios","category":"monitoring","native":true},{"name":"PRTG Network Monitor","category":"monitoring","native":true},{"name":"LogicMonitor","category":"monitoring","native":true},{"name":"Site24x7","category":"monitoring","native":true},{"name":"Elastic","category":"log_management","native":true},{"name":"Logstash","category":"log_management","native":true},{"name":"Loggly","category":"log_management","native":true},{"name":"Logz.io","category":"log_management","native":true},{"name":"Mezmo","category":"log_management","native":true},{"name":"Papertrail","category":"log_management","native":true},{"name":"InsightOps","category":"log_management","native":true},{"name":"MongoDB","category":"database","native":true},{"name":"MongoAtlas","category":"database","native":true},{"name":"Jenkins","category":"ci_cd","native":true},{"name":"Bitbucket","category":"ci_cd","native":true},{"name":"Okta","category":"sso","native":true},{"name":"Crowdstrike Falcon","category":"security","native":true},{"name":"Rapid7 InsightIDR","category":"security","native":true},{"name":"Redgate SQL Monitor","category":"database_monitoring","native":true},{"name":"Airbrake","category":"error_tracking","native":true},{"name":"Scout APM","category":"apm","native":true}],"claimed":false,"updatedAt":"2026-09-04T11:22:54.079Z","formats":{"json":"https://www.vioscale.ai/api/v1/software/solarwinds","markdown":"https://www.vioscale.ai/software/solarwinds.md","html":"https://www.vioscale.ai/software/solarwinds"}},"meta":{"source":"https://www.vioscale.ai","license":"CC-BY-4.0","generatedAt":"2026-09-21T01:30:48.946Z","disclaimer":"Independent, evidence-based. Every fact carries provenance."}}