{"data":{"slug":"pagerduty","name":"PagerDuty","tagline":"The AI-First Operations Platform","homepage":"https://www.pagerduty.com","category":{"slug":"it-management","name":"IT Management Software"},"vendor":null,"score":{"composite":77.7,"confidence":0.63,"confidenceBand":"medium","breakdown":{"price_level":{"value":50,"weight":10,"present":true,"contribution":500},"reliability":{"value":50,"weight":14,"present":true,"contribution":700},"capabilities":{"value":81.2,"weight":16,"present":true,"contribution":1298.4},"integrations":{"value":82.7,"weight":30,"present":true,"contribution":2480.9},"security_posture":{"value":85,"weight":14,"present":true,"contribution":1190},"pricing_transparency":{"value":100,"weight":16,"present":true,"contribution":1600}},"computedAt":"2026-08-04T11:02:22.070Z"},"uri":"https://www.vioscale.ai/software/pagerduty","aliases":["pagerduty"],"status":"active","facts":{"deployment":[{"attribute":"deployment.options","value":{"cloud":true},"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}}],"description":[{"attribute":"description.long","value":"Platform for mission-critical work in the modern enterprise providing real-time incident management, automation, and AI-driven operations orchestration.","provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}}],"features":[{"attribute":"features.capabilities","value":{"hosting":"cloud","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"on_call_scheduling":true,"incident_management":true},"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}}],"integrations":[{"attribute":"integrations.count","value":750,"provenance":{"source":"https://www.pagerduty.com","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"integrations.list","value":[{"name":"Slack"},{"name":"Microsoft Teams"}],"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}}],"platform":[{"attribute":"platform.support","value":{"web":true},"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}}],"pricing":[{"attribute":"pricing","value":{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["100/month international phone/SMS notifications","1 On-call Schedule","1 Escalation Policy","API Calls Included","750+ out-of-box integrations","No maintenance windows"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Start with on-call and incident response for small teams","contactSales":false,"includedLimits":{"users":"5","on_call_schedules":"1","escalation_policies":"1","notifications_per_month":"100"}},{"free":false,"name":"Professional","summary":"$21/user/month billed annually; $25/user/month monthly","features":["Basic Chat Experience (Slack, Microsoft Teams)","More international phone/SMS notifications","More On-call Schedules","More Escalation Policies","Major Incident Workflow Template with limited triggers & actions","External Status Page (up to 250 subscribers)","2 predefined Incident Roles","3 predefined Incident Types","2 Teams","SSO","Basic ticketing integrations","Email support","PagerDuty Advance (1,000 one-time AI Actions)","Post-Incident Reviews"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":21,"period":"month","currency":"USD"}],"description":"Out-of-the-box incident response designed to kickstart team operations","contactSales":false},{"free":false,"name":"Business","summary":"$41/user/month billed annually; $49/user/month monthly","features":["Custom Fields","Up to 3 custom Incident Types","Expanded set of triggers and actions on Incident Workflows","Advanced admin features","Advanced ITSM integrations","Multi-year historical data access","Internal Status Pages","External Status Page (up to 500 subscribers)"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":41,"period":"month","currency":"USD"}],"description":"Advanced and semi-customizable incident management for growing teams","contactSales":false}],"addOns":[{"name":"AIOps"},{"name":"Stakeholder License"},{"name":"Status Pages"},{"name":"Live Call Routing"},{"name":"PagerDuty Advance (additional AI Actions)"}],"summary":"From $21/user/month billed annually. Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.pagerduty.com","retrievedAt":"2026-08-01T15:19:17.353Z","startingPrice":{"amount":21,"period":"month","currency":"USD"},"billingPeriods":["month","year"]},"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"pricing.free_tier","value":true,"provenance":{"source":"https://www.pagerduty.com","sourceType":"crawler:pricing","retrievedAt":"2026-08-01T15:12:56.032Z","confidence":0.48,"snapshotRef":null}},{"attribute":"pricing.model","value":"freemium","provenance":{"source":"https://www.pagerduty.com","sourceType":"crawler:pricing","retrievedAt":"2026-08-01T15:12:56.032Z","confidence":0.8,"snapshotRef":null}},{"attribute":"pricing.price_level","value":"mid","provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"pricing.starting_gbp","value":21,"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"pricing.transparent","value":true,"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}}],"reliability":[{"attribute":"reliability.status_page","value":true,"provenance":{"source":"https://status.pagerduty.com","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}}],"security":[{"attribute":"security.disclosure_policy","value":true,"provenance":{"source":"https://www.pagerduty.com","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"security.fedramp","value":true,"provenance":{"source":"https://www.pagerduty.com/security","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.75,"snapshotRef":null}},{"attribute":"security.iso27001","value":true,"provenance":{"source":"https://www.pagerduty.com/security","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.75,"snapshotRef":null}},{"attribute":"security.pci","value":true,"provenance":{"source":"https://www.pagerduty.com/security","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.75,"snapshotRef":null}},{"attribute":"security.soc2","value":true,"provenance":{"source":"https://www.pagerduty.com/security","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.75,"snapshotRef":null}}]},"factList":[{"attribute":"deployment.options","value":{"cloud":true},"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"description.long","value":"Platform for mission-critical work in the modern enterprise providing real-time incident management, automation, and AI-driven operations orchestration.","provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"features.capabilities","value":{"hosting":"cloud","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"on_call_scheduling":true,"incident_management":true},"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"integrations.count","value":750,"provenance":{"source":"https://www.pagerduty.com","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"integrations.list","value":[{"name":"Slack"},{"name":"Microsoft Teams"}],"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"platform.support","value":{"web":true},"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"pricing","value":{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["100/month international phone/SMS notifications","1 On-call Schedule","1 Escalation Policy","API Calls Included","750+ out-of-box integrations","No maintenance windows"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Start with on-call and incident response for small teams","contactSales":false,"includedLimits":{"users":"5","on_call_schedules":"1","escalation_policies":"1","notifications_per_month":"100"}},{"free":false,"name":"Professional","summary":"$21/user/month billed annually; $25/user/month monthly","features":["Basic Chat Experience (Slack, Microsoft Teams)","More international phone/SMS notifications","More On-call Schedules","More Escalation Policies","Major Incident Workflow Template with limited triggers & actions","External Status Page (up to 250 subscribers)","2 predefined Incident Roles","3 predefined Incident Types","2 Teams","SSO","Basic ticketing integrations","Email support","PagerDuty Advance (1,000 one-time AI Actions)","Post-Incident Reviews"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":21,"period":"month","currency":"USD"}],"description":"Out-of-the-box incident response designed to kickstart team operations","contactSales":false},{"free":false,"name":"Business","summary":"$41/user/month billed annually; $49/user/month monthly","features":["Custom Fields","Up to 3 custom Incident Types","Expanded set of triggers and actions on Incident Workflows","Advanced admin features","Advanced ITSM integrations","Multi-year historical data access","Internal Status Pages","External Status Page (up to 500 subscribers)"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":41,"period":"month","currency":"USD"}],"description":"Advanced and semi-customizable incident management for growing teams","contactSales":false}],"addOns":[{"name":"AIOps"},{"name":"Stakeholder License"},{"name":"Status Pages"},{"name":"Live Call Routing"},{"name":"PagerDuty Advance (additional AI Actions)"}],"summary":"From $21/user/month billed annually. Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.pagerduty.com","retrievedAt":"2026-08-01T15:19:17.353Z","startingPrice":{"amount":21,"period":"month","currency":"USD"},"billingPeriods":["month","year"]},"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"pricing.free_tier","value":true,"provenance":{"source":"https://www.pagerduty.com","sourceType":"crawler:pricing","retrievedAt":"2026-08-01T15:12:56.032Z","confidence":0.48,"snapshotRef":null}},{"attribute":"pricing.model","value":"freemium","provenance":{"source":"https://www.pagerduty.com","sourceType":"crawler:pricing","retrievedAt":"2026-08-01T15:12:56.032Z","confidence":0.8,"snapshotRef":null}},{"attribute":"pricing.price_level","value":"mid","provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"pricing.starting_gbp","value":21,"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"pricing.transparent","value":true,"provenance":{"source":"https://www.pagerduty.com","sourceType":"assisted:claude-haiku-4-5","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"reliability.status_page","value":true,"provenance":{"source":"https://status.pagerduty.com","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"security.disclosure_policy","value":true,"provenance":{"source":"https://www.pagerduty.com","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.6,"snapshotRef":null}},{"attribute":"security.fedramp","value":true,"provenance":{"source":"https://www.pagerduty.com/security","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.75,"snapshotRef":null}},{"attribute":"security.iso27001","value":true,"provenance":{"source":"https://www.pagerduty.com/security","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.75,"snapshotRef":null}},{"attribute":"security.pci","value":true,"provenance":{"source":"https://www.pagerduty.com/security","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.75,"snapshotRef":null}},{"attribute":"security.soc2","value":true,"provenance":{"source":"https://www.pagerduty.com/security","sourceType":"crawler:website","retrievedAt":"2026-08-01T15:19:17.353Z","confidence":0.75,"snapshotRef":null}}],"claimed":false,"updatedAt":"2026-08-01T21:25:12.231Z","formats":{"json":"https://www.vioscale.ai/api/v1/software/pagerduty","markdown":"https://www.vioscale.ai/software/pagerduty.md","html":"https://www.vioscale.ai/software/pagerduty"}},"meta":{"source":"https://www.vioscale.ai","license":"CC-BY-4.0","generatedAt":"2026-08-06T23:58:35.178Z","disclaimer":"Independent, evidence-based. Every fact carries provenance."}}