{"data":{"slug":"gladly","name":"Gladly","tagline":"An AI system that handles sales and customer service interactions across multiple channels through a single unified conversation","homepage":"https://www.gladly.ai/","category":{"slug":"customer-support","name":"Customer Support"},"vendor":{"name":"Gladly Software, Inc.","primaryDomain":null},"score":{"composite":71.7,"confidence":0.35,"confidenceBand":"low","breakdown":{"price_level":{"value":0,"weight":0.052,"present":false,"contribution":0},"reliability":{"value":95,"weight":0.073,"present":true,"contribution":6.9},"capabilities":{"value":100,"weight":0.049,"present":true,"contribution":4.9},"integrations":{"value":71.3,"weight":0.041,"present":true,"contribution":2.9},"security_posture":{"value":70,"weight":0.073,"present":true,"contribution":5.1},"pricing_transparency":{"value":0,"weight":0.084,"present":false,"contribution":0}},"computedAt":"2026-09-16T12:42:02.069Z","stale":false},"uri":"https://www.vioscale.ai/software/gladly","aliases":["gladly"],"status":"published","crawlStatus":"ok","indexStatus":"indexed","nextCrawlAt":"2026-09-30T12:42:02.170Z","categories":[{"slug":"customer-support","name":"Customer Support","isPrimary":true}],"facts":{"security":[{"attribute":"security.certifications","value":[{"name":"SOC 2 Type II","level":"Type II","status":"active"}],"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}},{"attribute":"security.trust_center","value":"https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/","provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}},{"attribute":"security.gdpr","value":true,"provenance":{"source":"https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.75}},{"attribute":"security.hipaa","value":true,"provenance":{"source":"https://www.gladly.ai/security","sourceType":"vioscale-crawler","retrievedAt":"2026-08-04T08:33:01.690Z","confidence":0.75}},{"attribute":"security.pci","value":true,"provenance":{"source":"https://www.gladly.ai/security","sourceType":"vioscale-crawler","retrievedAt":"2026-08-04T08:33:01.690Z","confidence":0.75}},{"attribute":"security.soc2","value":true,"provenance":{"source":"https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.75}}],"deployment":[{"attribute":"deployment.options","value":{"cloud":true},"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}}],"description":[{"attribute":"description.long","value":"An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships.","provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}}],"integrations":[{"attribute":"integrations.count","value":300,"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-04T11:07:01.530Z","confidence":0.6}},{"attribute":"integrations.list","value":[{"name":"Zendesk"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"bidirectional"},{"name":"BigCommerce","native":true,"category":"ecommerce"},{"name":"Magento","native":true,"category":"ecommerce"},{"name":"Klaviyo","native":true},{"name":"Loop","native":true,"direction":"bidirectional"},{"name":"Slack","native":true,"category":"communication"},{"name":"Salesforce","native":true,"category":"crm"},{"name":"Aircall","native":true,"category":"voice"},{"name":"Amazon Connect","native":true,"category":"voice"},{"name":"Messenger","native":true,"category":"social"},{"name":"JIRA","native":true},{"name":"Qualtrics","native":true},{"name":"Recharge","native":true},{"name":"Recurly","native":true},{"name":"Endear","native":true},{"name":"Flip","native":true,"category":"voice"},{"name":"AWS EventBridge","native":true},{"name":"Fivetran","native":true},{"name":"ReturnLogic","native":true},{"name":"Shiphero","native":true},{"name":"Attentive","native":true,"category":"marketing"},{"name":"Assembled Workforce Management","native":true},{"name":"Playvox Workforce Management (WFM)","native":true},{"name":"MaestroQA","native":true},{"name":"Calabrio","native":true},{"name":"Medallia Agent Connect","native":true},{"name":"SentiSum","native":true},{"name":"SupporTrends","native":true},{"name":"Hark","native":true},{"name":"Jotform","native":true},{"name":"ScreenMeet","native":true},{"name":"Linc","native":true},{"name":"KODIF.ai","native":true},{"name":"Ada Support Inc.","native":true},{"name":"Siena","native":true},{"name":"Simplr","native":true},{"name":"AgentsOnly","native":true},{"name":"HiOperator","native":true},{"name":"Skio","native":true},{"name":"Ordergroove","native":true}],"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}}],"platform":[{"attribute":"platform.support","value":{"web":true},"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}}],"reliability":[{"attribute":"reliability.sla_pct","value":99.9,"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}},{"attribute":"reliability.status_page","value":true,"provenance":{"source":"https://www.gladly.ai/status","sourceType":"vioscale-crawler","retrievedAt":"2026-08-04T08:33:01.690Z","confidence":0.6}}],"features":[{"attribute":"features.capabilities","value":{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true},"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}}],"content":[{"attribute":"content.faq","value":[{"answer":"An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships. It is indexed under Customer Support.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What is Gladly?","confidence":0.6},{"answer":"We have confirmed browser-based access to Gladly. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What platforms does Gladly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Gladly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"Can Gladly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Gladly, including Zendesk, Shopify, BigCommerce, Magento, Klaviyo and Loop. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What does Gladly integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Gladly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Gladly not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/","question":"What security certifications does Gladly have?","confidence":0.7}],"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-10T10:20:54.099Z","confidence":0.62}}],"market":[{"attribute":"market.availability","value":{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]},"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.75}}]},"factList":[{"attribute":"security.certifications","value":[{"name":"SOC 2 Type II","level":"Type II","status":"active"}],"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}},{"attribute":"security.trust_center","value":"https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/","provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}},{"attribute":"deployment.options","value":{"cloud":true},"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}},{"attribute":"description.long","value":"An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships.","provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}},{"attribute":"integrations.count","value":300,"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-04T11:07:01.530Z","confidence":0.6}},{"attribute":"platform.support","value":{"web":true},"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}},{"attribute":"reliability.sla_pct","value":99.9,"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}},{"attribute":"reliability.status_page","value":true,"provenance":{"source":"https://www.gladly.ai/status","sourceType":"vioscale-crawler","retrievedAt":"2026-08-04T08:33:01.690Z","confidence":0.6}},{"attribute":"security.gdpr","value":true,"provenance":{"source":"https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.75}},{"attribute":"security.hipaa","value":true,"provenance":{"source":"https://www.gladly.ai/security","sourceType":"vioscale-crawler","retrievedAt":"2026-08-04T08:33:01.690Z","confidence":0.75}},{"attribute":"security.pci","value":true,"provenance":{"source":"https://www.gladly.ai/security","sourceType":"vioscale-crawler","retrievedAt":"2026-08-04T08:33:01.690Z","confidence":0.75}},{"attribute":"security.soc2","value":true,"provenance":{"source":"https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.75}},{"attribute":"features.capabilities","value":{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true},"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}},{"attribute":"content.faq","value":[{"answer":"An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships. It is indexed under Customer Support.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What is Gladly?","confidence":0.6},{"answer":"We have confirmed browser-based access to Gladly. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What platforms does Gladly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Gladly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"Can Gladly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Gladly, including Zendesk, Shopify, BigCommerce, Magento, Klaviyo and Loop. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What does Gladly integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Gladly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Gladly not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/","question":"What security certifications does Gladly have?","confidence":0.7}],"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-10T10:20:54.099Z","confidence":0.62}},{"attribute":"integrations.list","value":[{"name":"Zendesk"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"bidirectional"},{"name":"BigCommerce","native":true,"category":"ecommerce"},{"name":"Magento","native":true,"category":"ecommerce"},{"name":"Klaviyo","native":true},{"name":"Loop","native":true,"direction":"bidirectional"},{"name":"Slack","native":true,"category":"communication"},{"name":"Salesforce","native":true,"category":"crm"},{"name":"Aircall","native":true,"category":"voice"},{"name":"Amazon Connect","native":true,"category":"voice"},{"name":"Messenger","native":true,"category":"social"},{"name":"JIRA","native":true},{"name":"Qualtrics","native":true},{"name":"Recharge","native":true},{"name":"Recurly","native":true},{"name":"Endear","native":true},{"name":"Flip","native":true,"category":"voice"},{"name":"AWS EventBridge","native":true},{"name":"Fivetran","native":true},{"name":"ReturnLogic","native":true},{"name":"Shiphero","native":true},{"name":"Attentive","native":true,"category":"marketing"},{"name":"Assembled Workforce Management","native":true},{"name":"Playvox Workforce Management (WFM)","native":true},{"name":"MaestroQA","native":true},{"name":"Calabrio","native":true},{"name":"Medallia Agent Connect","native":true},{"name":"SentiSum","native":true},{"name":"SupporTrends","native":true},{"name":"Hark","native":true},{"name":"Jotform","native":true},{"name":"ScreenMeet","native":true},{"name":"Linc","native":true},{"name":"KODIF.ai","native":true},{"name":"Ada Support Inc.","native":true},{"name":"Siena","native":true},{"name":"Simplr","native":true},{"name":"AgentsOnly","native":true},{"name":"HiOperator","native":true},{"name":"Skio","native":true},{"name":"Ordergroove","native":true}],"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.6}},{"attribute":"market.availability","value":{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]},"provenance":{"source":"https://www.gladly.ai/blog/freshdesk-pricing/","sourceType":"vioscale-crawler","retrievedAt":"2026-09-16T12:41:12.007Z","confidence":0.75}}],"faq":[{"answer":"An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships. It is indexed under Customer Support.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What is Gladly?","confidence":0.6},{"answer":"We have confirmed browser-based access to Gladly. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What platforms does Gladly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Gladly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"Can Gladly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Gladly, including Zendesk, Shopify, BigCommerce, Magento, Klaviyo and Loop. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What does Gladly integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Gladly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Gladly not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/","question":"What security certifications does Gladly have?","confidence":0.7}],"faqSource":"generated","market":{"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[],"primaryMarkets":["US","GB"],"hqCountry":"US"},"integrations":[{"name":"Zendesk"},{"name":"Shopify","category":"ecommerce","direction":"bidirectional","native":true},{"name":"BigCommerce","category":"ecommerce","native":true},{"name":"Magento","category":"ecommerce","native":true},{"name":"Klaviyo","native":true},{"name":"Loop","direction":"bidirectional","native":true},{"name":"Slack","category":"communication","native":true},{"name":"Salesforce","category":"crm","native":true},{"name":"Aircall","category":"voice","native":true},{"name":"Amazon Connect","category":"voice","native":true},{"name":"Messenger","category":"social","native":true},{"name":"JIRA","native":true},{"name":"Qualtrics","native":true},{"name":"Recharge","native":true},{"name":"Recurly","native":true},{"name":"Endear","native":true},{"name":"Flip","category":"voice","native":true},{"name":"AWS EventBridge","native":true},{"name":"Fivetran","native":true},{"name":"ReturnLogic","native":true},{"name":"Shiphero","native":true},{"name":"Attentive","category":"marketing","native":true},{"name":"Assembled Workforce Management","native":true},{"name":"Playvox Workforce Management (WFM)","native":true},{"name":"MaestroQA","native":true},{"name":"Calabrio","native":true},{"name":"Medallia Agent Connect","native":true},{"name":"SentiSum","native":true},{"name":"SupporTrends","native":true},{"name":"Hark","native":true},{"name":"Jotform","native":true},{"name":"ScreenMeet","native":true},{"name":"Linc","native":true},{"name":"KODIF.ai","native":true},{"name":"Ada Support Inc.","native":true},{"name":"Siena","native":true},{"name":"Simplr","native":true},{"name":"AgentsOnly","native":true},{"name":"HiOperator","native":true},{"name":"Skio","native":true},{"name":"Ordergroove","native":true}],"certifications":[{"name":"SOC 2 Type II","status":"active","level":"Type II"}],"claimed":false,"updatedAt":"2026-09-16T12:42:02.170Z","formats":{"json":"https://www.vioscale.ai/api/v1/software/gladly","markdown":"https://www.vioscale.ai/software/gladly.md","html":"https://www.vioscale.ai/software/gladly"}},"meta":{"source":"https://www.vioscale.ai","license":"CC-BY-4.0","generatedAt":"2026-09-21T02:33:43.692Z","disclaimer":"Independent, evidence-based. Every fact carries provenance."}}