{"data":{"slug":"freshdesk","name":"Freshdesk","tagline":"AI-powered customer service platform with built-in AI agents","homepage":"https://freshdesk.com","category":{"slug":"customer-support","name":"Customer Support"},"vendor":{"name":"Freshworks","primaryDomain":null},"score":{"composite":65.2,"confidence":0.42,"confidenceBand":"low","breakdown":{"price_level":{"value":80,"weight":0.052,"present":true,"contribution":4.2},"reliability":{"value":50,"weight":0.073,"present":true,"contribution":3.7},"capabilities":{"value":74.7,"weight":0.049,"present":true,"contribution":3.6},"integrations":{"value":17.3,"weight":0.041,"present":true,"contribution":0.7},"security_posture":{"value":0,"weight":0.073,"present":false,"contribution":0},"pricing_transparency":{"value":100,"weight":0.084,"present":true,"contribution":8.4}},"computedAt":"2026-09-07T16:13:58.621Z","stale":false},"uri":"https://www.vioscale.ai/software/freshdesk","aliases":["freshdesk"],"status":"published","crawlStatus":"ok","indexStatus":"indexed","nextCrawlAt":"2026-09-21T16:13:58.784Z","categories":[{"slug":"customer-support","name":"Customer Support","isPrimary":true},{"slug":"business-software","name":"Business Software","isPrimary":false}],"facts":{"deployment":[{"attribute":"deployment.options","value":{"cloud":true},"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-08-03T11:47:05.273Z","confidence":0.6}}],"features":[{"attribute":"features.capabilities","value":{"ai_agent":true,"free_tier":true,"ticketing":true,"api_access":true,"automation_macros":true},"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}}],"platform":[{"attribute":"platform.support","value":{"web":true},"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-08-03T11:47:05.273Z","confidence":0.6}}],"pricing":[{"attribute":"pricing","value":{"type":"subscription","plans":[{"free":false,"name":"Growth","summary":"£15/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Ticketing & shared inbox","Customer portal & knowledge base","Out-of-the-box analytics & reporting","Threads & tasks","Roles & permissions"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"GBP"}],"description":"Launch AI-powered service over email","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}},{"free":false,"name":"Pro","summary":"£39/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Multilingual helpdesk","Custom dashboards & reporting","Intelligent routing","Multiple SLA policies","External collaborators"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":39,"period":"month","currency":"GBP"}],"description":"Scale AI-powered service across your business","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}},{"free":false,"name":"Enterprise","summary":"£67/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Freddy AI Insights","Skill-based routing","Sandbox","Audit logs","Allowed domains & IP whitelisting"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":67,"period":"month","currency":"GBP"}],"description":"Deliver enterprise-grade, AI-powered service","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}}],"addOns":[{"name":"Freddy AI Copilot","components":[{"kind":"per_unit","unit":"agent","amount":23,"period":"month","currency":"GBP"}]},{"name":"Additional AI Agent sessions","components":[{"per":{"qty":100,"unit":"sessions"},"kind":"metered","amount":36,"currency":"GBP"}]},{"name":"Day passes","components":[{"kind":"fixed","amount":1.5,"currency":"GBP"}]},{"name":"Connector app tasks","components":[{"per":{"qty":5000,"unit":"tasks"},"kind":"metered","amount":65,"currency":"GBP"}]}],"summary":"From £15/agent/month billed annually. 14-day free trial.","currency":"GBP","freeTier":true,"sourceUrl":"https://freshdesk.com","retrievedAt":"2026-08-03T11:47:05.273Z","freeTrialDays":14,"startingPrice":{"amount":15,"period":"month","currency":"GBP"},"billingPeriods":["month","year"]},"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-08-03T11:47:05.273Z","confidence":0.6}},{"attribute":"pricing.free_tier","value":true,"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"pricing.model","value":"freemium","provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"pricing.price_level","value":"low","provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"pricing.transparent","value":true,"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-08-03T11:47:05.273Z","confidence":0.6}}],"reliability":[{"attribute":"reliability.status_page","value":true,"provenance":{"source":"https://status.freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}}],"integrations":[{"attribute":"integrations.count","value":3,"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"integrations.list","value":[{"name":"MCP-connected AI tools and apps"},{"name":"Slack","native":true,"category":"chat"},{"name":"Freshcaller","native":true},{"name":"Freshservice","native":true}],"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}}],"description":[{"attribute":"description.long","value":"A customer service platform that combines AI agents, team collaboration tools, and third-party app integrations to automate and enhance support operations.","provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}}],"content":[{"attribute":"content.faq","value":[{"answer":"A customer service platform that combines AI agents, team collaboration tools, and third-party app integrations to automate and enhance support operations. It is indexed under Customer Support.","source":"https://freshdesk.com","question":"What is Freshdesk?","confidence":0.6},{"answer":"Freshdesk offers a free tier, so you can start without paying. Paid plans start at £15 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://freshdesk.com","question":"Is Freshdesk free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshdesk. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://freshdesk.com","question":"What platforms does Freshdesk support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshdesk, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://freshdesk.com","question":"Can Freshdesk be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Freshdesk, including MCP-connected AI tools and apps, Slack, Freshcaller and Freshservice. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://freshdesk.com","question":"What does Freshdesk integrate with?","confidence":0.6}],"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-10T10:20:53.840Z","confidence":0.6}}]},"factList":[{"attribute":"deployment.options","value":{"cloud":true},"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-08-03T11:47:05.273Z","confidence":0.6}},{"attribute":"features.capabilities","value":{"ai_agent":true,"free_tier":true,"ticketing":true,"api_access":true,"automation_macros":true},"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"platform.support","value":{"web":true},"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-08-03T11:47:05.273Z","confidence":0.6}},{"attribute":"pricing","value":{"type":"subscription","plans":[{"free":false,"name":"Growth","summary":"£15/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Ticketing & shared inbox","Customer portal & knowledge base","Out-of-the-box analytics & reporting","Threads & tasks","Roles & permissions"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"GBP"}],"description":"Launch AI-powered service over email","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}},{"free":false,"name":"Pro","summary":"£39/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Multilingual helpdesk","Custom dashboards & reporting","Intelligent routing","Multiple SLA policies","External collaborators"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":39,"period":"month","currency":"GBP"}],"description":"Scale AI-powered service across your business","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}},{"free":false,"name":"Enterprise","summary":"£67/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Freddy AI Insights","Skill-based routing","Sandbox","Audit logs","Allowed domains & IP whitelisting"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":67,"period":"month","currency":"GBP"}],"description":"Deliver enterprise-grade, AI-powered service","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}}],"addOns":[{"name":"Freddy AI Copilot","components":[{"kind":"per_unit","unit":"agent","amount":23,"period":"month","currency":"GBP"}]},{"name":"Additional AI Agent sessions","components":[{"per":{"qty":100,"unit":"sessions"},"kind":"metered","amount":36,"currency":"GBP"}]},{"name":"Day passes","components":[{"kind":"fixed","amount":1.5,"currency":"GBP"}]},{"name":"Connector app tasks","components":[{"per":{"qty":5000,"unit":"tasks"},"kind":"metered","amount":65,"currency":"GBP"}]}],"summary":"From £15/agent/month billed annually. 14-day free trial.","currency":"GBP","freeTier":true,"sourceUrl":"https://freshdesk.com","retrievedAt":"2026-08-03T11:47:05.273Z","freeTrialDays":14,"startingPrice":{"amount":15,"period":"month","currency":"GBP"},"billingPeriods":["month","year"]},"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-08-03T11:47:05.273Z","confidence":0.6}},{"attribute":"pricing.free_tier","value":true,"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"pricing.model","value":"freemium","provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"pricing.price_level","value":"low","provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"pricing.transparent","value":true,"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-08-03T11:47:05.273Z","confidence":0.6}},{"attribute":"reliability.status_page","value":true,"provenance":{"source":"https://status.freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"integrations.count","value":3,"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"integrations.list","value":[{"name":"MCP-connected AI tools and apps"},{"name":"Slack","native":true,"category":"chat"},{"name":"Freshcaller","native":true},{"name":"Freshservice","native":true}],"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"description.long","value":"A customer service platform that combines AI agents, team collaboration tools, and third-party app integrations to automate and enhance support operations.","provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-07T16:06:33.014Z","confidence":0.6}},{"attribute":"content.faq","value":[{"answer":"A customer service platform that combines AI agents, team collaboration tools, and third-party app integrations to automate and enhance support operations. It is indexed under Customer Support.","source":"https://freshdesk.com","question":"What is Freshdesk?","confidence":0.6},{"answer":"Freshdesk offers a free tier, so you can start without paying. Paid plans start at £15 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://freshdesk.com","question":"Is Freshdesk free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshdesk. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://freshdesk.com","question":"What platforms does Freshdesk support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshdesk, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://freshdesk.com","question":"Can Freshdesk be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Freshdesk, including MCP-connected AI tools and apps, Slack, Freshcaller and Freshservice. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://freshdesk.com","question":"What does Freshdesk integrate with?","confidence":0.6}],"provenance":{"source":"https://freshdesk.com","sourceType":"vioscale-crawler","retrievedAt":"2026-09-10T10:20:53.840Z","confidence":0.6}}],"faq":[{"answer":"A customer service platform that combines AI agents, team collaboration tools, and third-party app integrations to automate and enhance support operations. It is indexed under Customer Support.","source":"https://freshdesk.com","question":"What is Freshdesk?","confidence":0.6},{"answer":"Freshdesk offers a free tier, so you can start without paying. Paid plans start at £15 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://freshdesk.com","question":"Is Freshdesk free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshdesk. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://freshdesk.com","question":"What platforms does Freshdesk support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshdesk, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://freshdesk.com","question":"Can Freshdesk be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Freshdesk, including MCP-connected AI tools and apps, Slack, Freshcaller and Freshservice. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://freshdesk.com","question":"What does Freshdesk integrate with?","confidence":0.6}],"faqSource":"generated","integrations":[{"name":"MCP-connected AI tools and apps"},{"name":"Slack","category":"chat","native":true},{"name":"Freshcaller","native":true},{"name":"Freshservice","native":true}],"claimed":false,"updatedAt":"2026-09-07T16:13:58.784Z","formats":{"json":"https://www.vioscale.ai/api/v1/software/freshdesk","markdown":"https://www.vioscale.ai/software/freshdesk.md","html":"https://www.vioscale.ai/software/freshdesk"}},"meta":{"source":"https://www.vioscale.ai","license":"CC-BY-4.0","generatedAt":"2026-09-21T01:31:03.557Z","disclaimer":"Independent, evidence-based. Every fact carries provenance."}}