{"data":{"slug":"fin-by-intercom","name":"Fin by Intercom","tagline":"A customer service platform combining helpdesk software with an AI agent for automating and managing customer conversations across multiple channels","homepage":"https://www.intercom.com","category":{"slug":"chatbots-support","name":"Chatbots Support"},"vendor":null,"score":{"composite":74.3,"confidence":0.76,"confidenceBand":"high","breakdown":{"price_level":{"value":50,"weight":0.052,"present":true,"contribution":2.6},"reliability":{"value":40,"weight":0.073,"present":true,"contribution":2.9},"capabilities":{"value":100,"weight":0.04877777777777778,"present":true,"contribution":4.9},"integrations":{"value":73.2,"weight":0.04066666666666666,"present":true,"contribution":3},"security_posture":{"value":80,"weight":0.073,"present":true,"contribution":5.8},"pricing_transparency":{"value":100,"weight":0.084,"present":true,"contribution":8.4}},"computedAt":"2026-09-01T11:51:48.959Z","stale":true},"uri":"https://www.vioscale.ai/software/fin-by-intercom","aliases":["fin-by-intercom"],"status":"published","crawlStatus":"ok","indexStatus":"indexed","nextCrawlAt":"2026-09-04T12:51:37.721Z","categories":[{"slug":"chatbots-support","name":"Chatbots Support","isPrimary":true},{"slug":"ai-customer-support-agents","name":"AI Customer Support Agents","isPrimary":false}],"facts":{"market":[{"attribute":"market.availability","value":{"hqCountry":"IE","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]},"provenance":{"source":"https://www.intercom.com/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-21T12:46:01.068Z","confidence":0.75}}],"platform":[{"attribute":"platform.support","value":{"ios":true,"web":true,"android":true},"provenance":{"source":"https://www.intercom.com/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-21T12:46:01.068Z","confidence":0.6}}],"pricing":[{"attribute":"pricing.free_tier","value":true,"provenance":{"source":"https://www.intercom.com/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-21T12:46:01.068Z","confidence":0.6}},{"attribute":"pricing.model","value":"freemium","provenance":{"source":"https://www.intercom.com/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-21T12:46:01.068Z","confidence":0.6}},{"attribute":"pricing.price_level","value":"mid","provenance":{"source":"https://www.intercom.com/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-21T12:46:01.068Z","confidence":0.6}},{"attribute":"pricing.transparent","value":true,"provenance":{"source":"https://www.intercom.com/pricing","sourceType":"vioscale-crawler","retrievedAt":"2026-08-21T12:46:01.068Z","confidence":0.6}},{"attribute":"pricing","value":{"type":"hybrid","plans":[{"free":false,"name":"Essential","summary":"$29/seat/month","features":["Fin AI Agent","Shared inbox and ticketing","Public help center","Unlimited live chat, support email, in-app chats, banners, tooltips"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":29,"period":"month","currency":"USD"}],"description":"For individuals, startups, and small businesses","contactSales":false},{"free":false,"name":"Advanced","summary":"$85/seat/month plus 20 free Lite seats","features":["Multiple team inboxes","Workflows automation builder","Private and multilingual help center","20 free Lite seats","Unlimited live chat, support email, in-app chats, banners, tooltips"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":85,"period":"month","currency":"USD"}],"description":"For growing support teams","contactSales":false,"includedLimits":{"lite_seats":"20 free"}},{"free":false,"name":"Expert","summary":"$132/seat/month plus 50 free Lite seats","features":["Multiple team inboxes","Workflows automation builder","Private and multilingual help center","50 free Lite seats","SSO and identity management","HIPAA support","Service level agreements (SLAs)","Multibrand messenger/help center","Unlimited live chat, support email, in-app chats, banners, tooltips"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":132,"period":"month","currency":"USD"}],"description":"For large support teams requiring collaboration, security, and multibrand features","contactSales":false,"includedLimits":{"lite_seats":"50 free"}}],"addOns":[{"name":"Copilot & AI Auto-translation","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}]},{"name":"Fin Pro","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}]},{"name":"Proactive Support Plus"},{"name":"Fin AI Agent (standalone, per outcome)","components":[{"per":{"qty":1,"unit":"resolved_conversation"},"kind":"metered","amount":0.99,"currency":"USD"}]}],"summary":"From $29/seat/month (Essential plan). 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