# Salesforce Service Cloud alternatives

The highest-scoring alternative to Salesforce Service Cloud in Customer Support is **Help Scout** (82/100), against Salesforce Service Cloud's 46/100. Ranked on independent signals, not user reviews. No vendor pays for placement.

| # | Alternative | Score | Confidence | Compare |
|--:|---|--:|---|---|
| 1 | [Help Scout](https://www.vioscale.ai/software/help-scout) | 82 | 72% (medium) | [Salesforce Service Cloud vs Help Scout](https://www.vioscale.ai/compare/help-scout-vs-salesforce-service-cloud) |
| 2 | [Intercom](https://www.vioscale.ai/software/intercom) | 76 | 73% (medium) | [Salesforce Service Cloud vs Intercom](https://www.vioscale.ai/compare/intercom-vs-salesforce-service-cloud) |
| 3 | [Front](https://www.vioscale.ai/software/front) | 74 | 72% (medium) | [Salesforce Service Cloud vs Front](https://www.vioscale.ai/compare/front-vs-salesforce-service-cloud) |
| 4 | [Gladly](https://www.vioscale.ai/software/gladly) | 73 | 34% (low) | [Salesforce Service Cloud vs Gladly](https://www.vioscale.ai/compare/gladly-vs-salesforce-service-cloud) |
| 5 | [Dixa](https://www.vioscale.ai/software/dixa) | 71 | 53% (medium) | [Salesforce Service Cloud vs Dixa](https://www.vioscale.ai/compare/dixa-vs-salesforce-service-cloud) |
| 6 | [Freshdesk](https://www.vioscale.ai/software/freshdesk) | 68 | 41% (low) | [Salesforce Service Cloud vs Freshdesk](https://www.vioscale.ai/compare/freshdesk-vs-salesforce-service-cloud) |
| 7 | [Zendesk](https://www.vioscale.ai/software/zendesk) | 68 | 73% (medium) | [Salesforce Service Cloud vs Zendesk](https://www.vioscale.ai/compare/salesforce-service-cloud-vs-zendesk) |
| 8 | [Chatwoot](https://www.vioscale.ai/software/chatwoot) | 66 | 73% (medium) | [Salesforce Service Cloud vs Chatwoot](https://www.vioscale.ai/compare/chatwoot-vs-salesforce-service-cloud) |
| 9 | [Crisp](https://www.vioscale.ai/software/crisp) | 53 | 54% (medium) | [Salesforce Service Cloud vs Crisp](https://www.vioscale.ai/compare/crisp-vs-salesforce-service-cloud) |
| 10 | [Tidio](https://www.vioscale.ai/software/tidio) | 53 | 75% (high) | [Salesforce Service Cloud vs Tidio](https://www.vioscale.ai/compare/salesforce-service-cloud-vs-tidio) |
| 11 | [Gorgias](https://www.vioscale.ai/software/gorgias) | 50 | 58% (medium) | [Salesforce Service Cloud vs Gorgias](https://www.vioscale.ai/compare/gorgias-vs-salesforce-service-cloud) |
| 12 | [HubSpot Service Hub](https://www.vioscale.ai/software/hubspot-service-hub) | 50 | 62% (medium) | [Salesforce Service Cloud vs HubSpot Service Hub](https://www.vioscale.ai/compare/hubspot-service-hub-vs-salesforce-service-cloud) |

Salesforce Service Cloud itself ranks #15 of 15 in Customer Support.

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*Source: Vioscale (https://www.vioscale.ai/alternatives/salesforce-service-cloud). Generated 2026-09-01T14:40:04.752Z.*